Compliance Operations Lead

About RemotePass

Role Overview

Responsibilities

• Act as the first escalation point for complex KYB, KYC, and enhanced due diligence cases.
• Review and quality-assure analyst risk ratings, evidence, and disposition notes.
• Set and track team SLAs and KPIs, including case aging, turnaround times, QA findings, and rework rates.
• Build and maintain SOPs, escalation templates, and case documentation standards.
• Manage sanctions, PEP, and adverse media escalations, including false-positive review and evidence retention.
• Support transaction monitoring for unusual payout patterns, rapid onboarding, and high-risk activity.
• Maintain the compliance evidence register and issue or remediation tracker for audits and partner reviews.
• Coordinate with Customer Success and Operations on client-facing compliance requests.
• Report compliance operations performance to the Head of Compliance and COO.

Requirements

• At least 5 years of experience in compliance operations, AML or financial crime, sanctions, or payments compliance.
• Experience in a regulated financial services environment is preferred.
• Ability to make sound decisions on ambiguous cases and distinguish documentation gaps from genuine risk.
• Experience managing, mentoring, or quality-assuring analysts is preferred.
• Strong written communication skills are required.
• CAMS or CFCS certification is preferred.
• Arabic fluency is preferred.

Workplace

• The role is designed for a remote-first working environment with flexibility to work from anywhere.

Benefits

• The company describes a remote-first culture, a hyper-growth environment, and an inclusion-focused workplace.