Community Manager- Dubai

About Us

About The Role

Social Media Management

• Manage daily activity across all assigned social media platforms, ensuring consistent brand presence and communication.
• Plan, schedule, and publish content in line with approved content calendars and campaign timelines.
• Coordinate with creative, design, production, and account management teams to ensure timely delivery of social assets.
• Maintain publishing calendars and ensure smooth day-to-day content execution.
• Develop engaging and creative story content adapted to each platform.
• Monitor platform trends, audience behavior, and competitor activity to identify opportunities for growth and engagement.
• Ensure all content aligns with the brand’s tone of voice, visual identity, and communication objectives.

Community Management

• Manage and moderate online communities across social media platforms.
• Respond to comments, direct messages, mentions, and customer inquiries in a timely, professional, and brand-appropriate manner.
• Foster strong relationships with followers, creators, and online communities to strengthen audience loyalty and engagement.
• Monitor conversations surrounding the brand and escalate sensitive issues when required.
• Encourage meaningful interactions through proactive engagement strategies and community initiatives.
• Ensure consistent communication and engagement across all digital touchpoints.

Content Coordination & Campaign Execution

• Support the development and rollout of monthly content calendars and social campaigns.
• Coordinate content approvals and ensure all deliverables are reviewed prior to publishing.
• Assist with influencer collaborations by coordinating timelines, deliverables, and content requirements.
• Ensure all published content follows platform best practices and quality standards.
• Work closely with internal teams to support content ideation, execution, and optimization.

Reporting & Performance Tracking

• Track and analyze key social media performance metrics including engagement, reach, impressions, growth, and community sentiment.
• Prepare weekly and monthly performance reports with actionable insights and recommendations.
• Support quarterly competitor analysis, benchmarking, and social listening reports in collaboration with the wider team.
• Monitor campaign performance to identify optimization opportunities and audience growth strategies.
• Maintain organized records of analytics, campaign assets, and content performance.
• Contribute proactive monthly recommendations, opportunities, and content ideas for account growth.

Platform & Brand Monitoring

• Stay up to date with platform updates, algorithm changes, digital trends, and emerging social behaviors.
• Monitor brand reputation across digital platforms through ongoing moderation and community oversight.
• Identify potential risks, issues, or sensitive conversations and coordinate internally on next steps.
• Support the wider marketing and communications team with social-first thinking and digital engagement strategies.
• Monitor competitor and industry activity to ensure brands remain culturally relevant and digitally competitive.

Qualifications

• Bachelor’s degree in Marketing, Communications, Media, Business, or a related field.
• 1–2 years of experience in community management, social media management, or digital marketing, ideally within an agency environment.
• Strong understanding of social media platforms, trends, and community engagement strategies.
• Excellent communication, organizational, and multitasking skills.
• Ability to work collaboratively across teams while managing multiple projects simultaneously.
• Strong attention to detail with a proactive, solution-oriented mindset.
• Proficiency in social media management, scheduling, and reporting tools.
• Experience with influencer coordination, content planning, reporting, and analytics is a plus.

Preferred Skills

• Strong copywriting and caption-writing abilities.
• Basic understanding of paid social and boosted content.
• Knowledge of social listening and reporting tools.
• Ability to adapt quickly to fast-moving digital trends and reactive opportunities.
• Comfortable supporting shoots, events, and on-ground activations when needed.

The Opportunity

• Position based in Dubai, UAE

To Apply