Commercial Operations & Sales Excellence Executive
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Key skills for this role
About the Role
CHI Seafood LLC seeks a Commercial Operations & Sales Excellence Executive to support the commercial team through data analysis, CRM administration, sales planning, and reporting.
Key Skills for This Role
Responsibilities
- Develop and maintain commercial dashboards and KPI reports using Power BI, Salesforce, and ERP data
- Analyse sales performance by customer, category, salesperson, supplier, channel, and product
- Monitor revenue, gross profit, product mix, customer penetration, and growth trends
- Produce weekly, monthly, and quarterly commercial performance reports
- Act as key administrator and super user for Salesforce
- Monitor CRM compliance, data quality, and pipeline accuracy
- Support sales team with account analysis, customer reviews, and business development initiatives
- Identify opportunities to automate reporting and reduce manual processes
- Support integration between ERP, CRM, and Business Intelligence systems
- Maintain key commercial KPIs and performance scorecards
Requirements
- Experience in commercial reporting, analytics, and CRM administration
- Proficiency in Power BI, Salesforce, and ERP systems
- Strong analytical skills and attention to detail
- Ability to translate data into actionable insights
- Excellent communication and coordination skills
Full Job Posting
Role Overview
- The Commercial Operations & Sales Excellence Executive is responsible for supporting the commercial team through data analysis, business intelligence, CRM administration, sales planning, reporting, and process optimization.
- The role acts as the operational backbone of the Commercial Department, ensuring that sales activities, customer data, pipeline management, reporting, and performance analytics are translated into actionable insights.
Commercial Reporting & Analytics
- Develop and maintain commercial dashboards and KPI reports using Power BI, Salesforce, and ERP data.
- Analyse sales performance by customer, category, salesperson, supplier, channel, and product.
- Monitor revenue, gross profit, product mix, customer penetration, and growth trends.
- Produce weekly, monthly, and quarterly commercial performance reports.
- Identify opportunities, risks, and performance gaps requiring management attention.
- Support budgeting, forecasting, and sales planning exercises.
CRM & Salesforce Administration
- Act as the key administrator and super user for Salesforce.
- Monitor CRM compliance, data quality, and pipeline accuracy.
- Ensure opportunities, activities, and customer records are properly maintained.
- Develop reports, dashboards, and workflows to improve sales effectiveness.
- Train and support users on CRM best practices.
- Drive CRM adoption across the commercial team.
Sales Operations Support
- Support the sales team with account analysis, customer reviews, and business development initiatives.
- Prepare customer performance reviews and profitability analyses.
- Assist in sales planning and territory management.
- Coordinate sales meetings, pipeline reviews, and action tracking.
- Support implementation of sales processes and operating procedures.
Business Intelligence & Process Improvement
- Translate operational and transactional data into commercial insights.
- Identify opportunities to automate reporting and reduce manual processes.
- Support integration between ERP, CRM, and Business Intelligence systems.
- Develop analytical tools that improve decision making and sales productivity.
- Recommend process improvements to increase efficiency and accountability.
Commercial Governance
- Maintain key commercial KPIs and performance scorecards.
- Support incentive calculations and performance tracking.
- Ensure consistency and integrity of commercial data.
- Assist management with ad hoc analysis and strategic projects.
Compensation
- Pay: AED 1,524.65 AED 15,613.86 per month.
Work Location
- In person in Dubai, UAE.
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