Commercial Operations Assistant

Role Description

Key Responsibilities

• Support quotations, sales orders, pricing updates, customer information, product data, contracts, and commercial documentation.
• Maintain accurate records, process internal requests, update relevant systems, monitor order and sales activities, and communicate important commercial information.
• Coordinate commercial requirements with sales, account management, finance, marketing, product, purchasing, supply chain, logistics, and customer service teams.
• Prepare sales and commercial reports, track revenue and order performance, and follow up on outstanding commercial actions.
• Support pricing and promotional activities, sales pipeline updates, forecasting, contract administration, data reconciliation, and performance analysis.
• Identify data discrepancies, process gaps, and operational issues and coordinate timely resolution with relevant teams.
• Improve data accuracy, standardized processes, cross-functional coordination, and information used for commercial decision-making.

Qualifications

• Bachelor’s degree or equivalent qualification in Business Administration, Commerce, Marketing, Finance, Sales, Operations, or a related discipline.
• Strong understanding of commercial operations, sales processes, order management, pricing, customer management, and business administration.
• Strong attention to detail, organizational skills, and time-management skills.
• Ability to manage quotations, sales orders, pricing information, customer data, product information, contracts, and commercial documentation accurately.
• Strong written and verbal communication skills with a professional and commercially aware approach.
• Proficiency in Microsoft Office or Google Workspace, particularly Excel, spreadsheets, and presentation tools.
• Familiarity with CRM, ERP, sales operations, order management, or business intelligence systems is an advantage.
• Ability to prepare sales reports, commercial summaries, performance dashboards, forecasts, and management presentations.
• Good analytical and numerical skills, including the ability to identify trends, discrepancies, and commercial performance gaps.
• Strong follow-up and coordination skills with the ability to manage multiple requests, priorities, and deadlines.
• Ability to collaborate with sales, finance, marketing, product, procurement, supply chain, logistics, and customer service teams.
• Customer-focused and commercially aware, with commitment to data accuracy, process compliance, and continuous improvement.