Cluster Telephone Operator
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Key skills for this role
About the Role
Tivoli Hotels & Resorts is hiring a Cluster Telephone Operator at Al Najada Doha Hotel. The role involves handling guest inquiries, maintaining knowledge of hotel products, and ensuring high service standards.
Key Skills for This Role
Responsibilities
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner
- Maintain complete knowledge of hotel product including room types, rates, facilities, F&B outlets, Spa promotions and other properties
- Take personal responsibility for service delivery and ensure it meets the highest standard
- Ensure all issues pertaining to guest satisfaction are met and follow up is completed timely
- Be proactive and innovative in suggesting alternatives that meet guest needs
- Develop close and harmonious working relationship with all hotel departments
- Attend hotel events, daily shift briefings and training to improve professional skills
Requirements
- Strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English & Arabic will be an asset
- Able to work shifts, weekends and public holidays
- Computer skills in MS Office; experience with PMS is preferred
Full Job Posting
Overview
- Minor Hotels is an international hotel owner, operator and investor with over 530 properties.
- Cluster Telephone Operator role at Al Najada Doha Hotel By Tivoli.
Job Description
- Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
- Have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.
- Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- Be proactive and innovative, suggesting alternatives that meet guest needs.
- Develop a close and harmonious working relationship with all hotel departments.
- Attend hotel events, daily shift briefings and training to improve professional skills.
Qualifications
- A strong focus on customer service.
- Prior experience in hotel front office operations is preferred.
- Excellent communication skills; fluency in English & Arabic will be an asset.
- Be able to work shifts, weekends and public holidays.
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.
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