Cluster Reservations Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Red Sea Global is seeking a Cluster Reservations Manager to oversee reservation operations for a luxury resort in Riyadh. The role involves managing budgets, training staff, and ensuring high guest satisfaction.
Key Skills for This Role
Responsibilities
- Manage and follow up on budgeted revenues across all segments, focusing on national and international individual bookings
- Ensure all reservation inquiries are handled professionally and promptly to minimize loss of business and maximize booking conversions
- Track and report call conversion results on a daily, weekly, and monthly basis
- Set and amend selling strategies across all channels and segments in alignment with revenue management direction
- Maintain administration procedures including confirming reservations within 24 hours, validating no show charges, and managing filing systems
- Run reports and assist the Director of Revenue Management in maintaining and updating Reservation, Property Management, and Revenue Management systems
- Develop and maintain department schedules to ensure appropriate coverage and minimize missed calls
- Handle and resolve guest issues positively to protect revenue and ensure guest satisfaction
- Conduct training for new and existing reservation agents to maintain and improve selling skills
- Monitor incentive programs to ensure integrity and compliance with requirements
- Conduct annual performance reviews and recommend succession plans to ensure department sustainability
Requirements
- Degree or Diploma in Hotel Management, Training and Development, or related field
- Minimum 3 years of experience in a hotel or resort reservations role
- Luxury or ultra luxury hotel/resort background preferred
- Pre opening experience required
- Familiarity with local culture and regional market
- Proficiency in Opera PMS and Microsoft Office
- Strong understanding of ultra luxury guest expectations and brand standards
- Excellent leadership, training, and team management skills
Full Job Posting
The Role
- Manage and follow up on budgeted revenues across all segments, focusing on national and international individual bookings
Job Description
- Manage and follow up on budgeted revenues across all segments, focusing on national and international individual bookings
- Ensure all reservation inquiries are handled professionally and promptly to minimize loss of business and maximize booking conversions
- Track and report call conversion results on a daily, weekly, and monthly basis
- Set and amend selling strategies across all channels and segments in alignment with revenue management direction
- Maintain administration procedures including confirming reservations within 24 hours, validating no show charges, and managing filing systems
- Run reports and assist the Director of Revenue Management in maintaining and updating Reservation, Property Management, and Revenue Management systems
- Develop and maintain department schedules to ensure appropriate coverage and minimize missed calls
- Handle and resolve guest issues positively to protect revenue and ensure guest satisfaction
- Conduct training for new and existing reservation agents to maintain and improve selling skills
- Monitor incentive programs to ensure integrity and compliance with requirements
- Conduct annual performance reviews and recommend succession plans to ensure department sustainability
Job Requirements
- Degree or Diploma in Hotel Management, Training and Development, or a related field
- Minimum 3 years of experience in a hotel or resort reservations role
- Luxury or ultra luxury hotel/resort background preferred
- Pre opening experience is required
- Familiarity with the local culture and regional market
- Proficiency in Opera PMS and Microsoft Office
- Strong understanding of ultra luxury guest expectations and brand standards
- Experience in project coordination, scheduling, and document control
- Excellent leadership, training, and team management skills
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines
- Creative, proactive, and self driven with a strong sense of ownership and accountability
- Impeccable grooming and personal presentation aligned with luxury standards
About the company
- Red Sea Global (RSG) has been incorporated as a closed joint stock company, wholly owned by Saudi Arabia's Public Investment Fund (PIF).
- The company has been established to develop and promote a new international luxury tourism destination that will set new standards for sustainable development and bring about the next generation of luxury travel.
- The project was announced in July 2017 and is one of the three Giga Projects aimed at diversifying the Saudi economy in keeping with the Kingdom's 2030 Vision.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Red Sea Global (RSG)
Barman/Barista
الرياض, KSA
Red Sea Global is seeking a Barista to prepare and serve food and beverages, providing guests with personalized service. The role requires crafting espresso-based drinks, stocking supplies, and upholding service standard
Bartender
الرياض, KSA
Red Sea Global seeks a Bartender for Miraval The Red Sea to deliver exceptional guest service in bar operations. The role requires SMARTSERVE certification, Food Handler Certification, and 1 year of serving experience. R
Food Server
الرياض, KSA
Red Sea Global is hiring a Food Server to deliver exceptional guest service at a luxury hospitality destination in Riyadh. The role requires SMARTSERVE certification, a valid Food Handler Certification, and at least 1 ye
Hostess
الرياض, KSA
Red Sea Global is seeking a Hostess to deliver exceptional guest service by greeting and seating guests, handling complaints, processing bills, and operating Micros POS. Requires 1 year of experience, proficiency in Engl
Spa Team Leader
الرياض, KSA
Red Sea Global seeks a Spa Team Leader to provide professional wellness counseling and mindfulness coaching at Miraval The Red Sea. The role involves conducting individual and group sessions, developing wellness programs
Security Supervisor
الرياض, KSA
Red Sea Global seeks a Security Supervisor to ensure safety and security of guests, employees, and resort assets. The role involves patrols, CCTV monitoring, access control, emergency response, and incident documentation
Cost Control
الرياض, KSA
Red Sea Global seeks a Cost Controller to monitor budgets, conduct variance analysis, and implement cost-saving strategies for a luxury resort development. The role involves overseeing purchasing, inventory audits, and s