Cluster Reservations Agent
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Key skills for this role
About the Role
Hilton is seeking a Cluster Reservations Agent in Dubai to handle booking inquiries and convert them into confirmed reservations. The role involves providing exceptional customer service, using proactive selling techniques, and supporting sales efforts.
Key Skills for This Role
Responsibilities
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure individual bookings: Convert guest inquiries into confirmed reservations
- Maintain attention to detail: Record and process all reservations with accuracy
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
Requirements
- Passion for hospitality
- Ability to handle booking inquiries and convert them into reservations
- Proactive selling skills
Full Job Posting
Job Description
- Exceptional Hospitality Starts with You
- As a Cluster Reservations Agent, you're spreading the light and warmth of hospitality by delivering memorable experiences.
Responsibilities
- Provide exceptional customer service: Respond promptly and professionally to inquiries from guests and team members
- Secure individual bookings: Convert guest inquiries into confirmed reservations
- Maintain attention to detail: Record and process all reservations with accuracy
- Use proactive selling techniques: Maximize room sales by promoting hotel services and upgrades
- Support sales efforts: Respond to sales inquiries and help identify potential leads for future business opportunities
Qualifications
- A passion for spreading the light and warmth of Hospitality
- Acting with Integrity
- Inspiring others through Leadership
- A belief that Teamwork drives the best outcomes
- A sense of Ownership and accountability
- A focus on the Now
About Us
- Join an Award Winning Workplace Culture
- At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.
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