Cluster Reservations Agent
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Key skills for this role
About the Role
Fairmont Dubai is seeking a Cluster Reservations Agent to handle reservations and maximize revenue through upselling. The role requires experience with Opera PMS, strong computer skills, and the ability to work in a fast-paced environment.
Key Skills for This Role
Responsibilities
- Understand key principles of FRHI Pricing Strategies and Revenue Management
- Handle reservation management including blocks, rooming lists, inventory, billing, and group rate codes
- Have a general understanding of Groups Management including cut off dates and booking policies
- Maximize rooms revenue through conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support revenue management strategies
- Ensure revenue is maximized by up selling guest rooms and recommending hotel facilities
- Understand Revenue Management strategies, sell levels, and sell directed rates
- Ensure reservations meet property standards in terms of data accuracy and guest satisfaction
- Complete understanding and effective execution of current and new RM tools, including Opera PMS/S&C
- Be involved in all property PMS Conversions
- Be fully conversant with all market segments and rate plans across distribution channels
Requirements
- Highly responsible and reliable
- Ability to work cohesively as part of a team
- Previous Reservations experience required
- Computer literate in Microsoft Windows applications required
- Previous Opera Property Manager System experience required
- Luxury hotel sales experience with varied market mix
- Proficient in English language (verbal and written)
- Ability to focus attention on guest needs, remaining calm and courteous
- Must be able to handle multiple tasks in an intense, ever changing environment
Full Job Posting
Company Description
- Fairmont Hotels & Resorts operates 90 properties in 30 countries.
- Fairmont Dubai is a luxury hotel in the business heart of the city.
Job Description
- We invite you to join Fairmont Dubai as our new Cluster Reservations Agent.
- You will provide engaging and anticipative service over the telephone.
Key Responsibilities
- Understand key principles of FRHI Pricing Strategies and Revenue Management.
- Handle reservation management including blocks, rooming lists, inventory, billing, and group rate codes.
- Have a general understanding of Groups Management including cut off dates and booking policies.
- Maximize rooms revenue through conversion of telephone calls into sales.
- Utilize effective upselling techniques.
- Understand and take reservations to support revenue management strategies.
- Ensure revenue is maximized by up selling guest rooms and recommending hotel facilities.
- Understand Revenue Management strategies, sell levels, and sell directed rates.
- Ensure reservations meet property standards in terms of data accuracy and guest satisfaction.
- Complete understanding and effective execution of current and new RM tools, including Opera PMS/S&C.
- Be involved in all property PMS Conversions.
- Be fully conversant with all market segments and rate plans across distribution channels.
Qualifications
- Highly responsible and reliable.
- Ability to work cohesively as part of a team.
- Previous Reservations experience required.
- Computer literate in Microsoft Windows applications required.
- Previous Opera Property Manager System experience required.
- Luxury hotel sales experience with varied market mix.
- Proficient in English language (verbal and written); second language is an asset.
- Ability to focus attention on guest needs, remaining calm and courteous.
- Must be able to handle multiple tasks in an intense, ever changing environment.
What is in it for You
- Company Sponsored Medical Insurance.
- Delicious meal breaks on duty.
- Staff Uniforms Provided.
- Learning programs through our Academies.
- Career development opportunities with national and international promotion.
- Discounted rates in Accor worldwide for you and your family.
- Special dining and wellness discounts.
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