Bellman
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Key skills for this role
About the Role
Fairmont The Palm in Dubai is hiring a Bellman to welcome guests, assist with luggage, and provide exceptional service. The role requires a passion for guest service, strong interpersonal skills, and the ability to work under pressure.
Key Skills for This Role
Responsibilities
- Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner
- Inform guests of vehicle parking procedures and direct Valet Parkers accordingly
- Attend review of daily event sheet with Bell Captain and be familiar with regular guests
- Be knowledgeable about hotel facilities, activities, promotions and happenings in the hotel/city
- Assist Valet Parkers in issuing valet ticket to guests
- Direct flow of traffic at hotel driveways ensuring maximum safety
- Coordinate with security for strict implementation of safety procedures
- Handle guests' luggage promptly and professionally using safe handling techniques
- Deputize for Bellmen when necessary in retrieving/loading guest items
- Grasp, lift, carry and/or load luggage and packages onto a bell cart
- Ensure all luggage is retrieved and loaded/unloaded correctly; reconfirm with guests
- Respond to queries positively
Requirements
- Passion for Guest Service
- Highly organized, results oriented with ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities
- Excellent presentation and communication skills
- Highly responsible and reliable
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Full Job Posting
Company Description
- Fairmont The Palm is a luxury, world class resort located on the iconic Palm Jumeirah Island in Dubai.
- The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge.
- A total of 11 food and beverage outlets on property offer international dining options.
- Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai, and Fairmont Falcons Kids’ Club.
Job Description
- Welcome guests and assist in/out of vehicles by opening doors in a gracious and courteous manner.
- Inform guests of vehicle parking procedures, if necessary, and direct Valet Parkers accordingly.
- Attend review of daily event sheet with Bell Captain and be familiar with regular guests.
- Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city.
- Assist Valet Parkers in issuing valet ticket to guests.
- Direct flow of traffic at hotel driveways ensuring maximum safety.
- Coordinate with security for the strict implementation of safety procedures.
- Handle guests’ luggage promptly and professionally, using safe handling techniques.
- Deputize for Bellmen when necessary in retrieving/loading guest items from cars, busses, vans and carts.
- Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items to hotel lobby.
- Ensure that all luggage are retrieved and loaded/unloaded on to/from correct vehicle with guest.
- Respond to queries positively.
Qualifications
- Passion for Guest Service.
- Highly organized, results oriented with the ability to be flexible and work well under pressure.
- Strong interpersonal and problem solving abilities.
- Excellent presentation and communication skills.
- Highly responsible & reliable.
- Ability to work cohesively with fellow colleagues as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
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