Cloud Operations Engineer

5+ years in DevOps, SRE, or infrastructure engineering roles, with at least 3 years at a staff or principal level scope.

Have a proven track record owning reliability for large-scale, distributed, latency-sensitive systems in production

Have experience in supporting real-time or media-heavy platforms (video conferencing, live streaming, gaming, trading systems, or similar).

Demonstrate ability to lead cross-functional technical initiatives without direct authority, driving alignment across engineering, product, and operations.

Have conceptual and architectural understanding of real-time communication protocols: WebRTC, RTP/RTCP, TURN/STUN, SDP, and SFU/MCU topologies.

Have solid expertise in cloud infrastructure (AWS, GCP, or Azure) and container orchestration (Kubernetes, Helm, ArgoCD).

Demonstrate proficiency with infrastructure-as-code tooling: Terraform, Pulumi, or equivalent.

Have experience with observability stacks: Prometheus, Grafana, Datadog, Jaeger, OpenTelemetry, or equivalent.

Have an understanding of networking fundamentals: BGP, anycast routing, DNS, load balancing, and CDN architecture.

Utilize CI/CD tools such as GitHub Actions, Jenkins, and Spinnaker to streamline workflows and improve deployment processes.

Implement deployment safety practices like canary releases, feature flags, and blue/green strategies to ensure reliable software delivery.

Demonstrate proficiency in Python, Bash, or Go for automation, tooling, and incident response without requiring advanced software development expertise.

Occasional weekend work may be required

Ability to work across the globe or multiple time zones

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

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