Cloud Infrastructure Engineer

Responsibilities

• Manage and resolve infrastructure support tickets, incidents, and service requests while ensuring high service availability and adherence to SLAs.
• Deploy, maintain, and support SAP Landing Zone infrastructure, SAP Avantra monitoring, SAP Chameleon environments, and Azure Kubernetes Service (AKS) clusters.
• Perform Windows and Linux server administration, including monthly patching, server onboarding, backup monitoring, and quarterly AKS cluster upgrades.
• Install, configure, and maintain enterprise operational tools such as CheckMK, Qualys, and Splunk agents across supported environments.
• Collaborate with cross-functional teams to troubleshoot infrastructure issues, support project delivery, and drive operational excellence across Azure-hosted SAP environments.
• Contribute to continuous service improvement through proactive monitoring, documentation, automation, and adherence to operational best practices.
• Strong experience managing Microsoft Azure infrastructure, including Azure Kubernetes Service (AKS) administration and upgrades.
• Hands-on experience supporting SAP infrastructure or SAP Basis environments, preferably with SAP Landing Zones and monitoring platforms such as Avantra.
• Strong Windows Server and Linux administration experience, including patch management, infrastructure maintenance, and production support.
• Experience with enterprise monitoring and security tools such as CheckMK, Splunk, Qualys, and backup monitoring solutions.
• Familiarity with ITIL-based incident, problem, and change management processes; scripting experience with PowerShell or Bash is an advantage.
• Excellent troubleshooting, communication, and customer-facing skills with the ability to work effectively in a collaborative, global environment.