Client Support Administrator
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Key skills for this role
About the Role
GDIT is seeking a Client Support Administrator to provide installation, maintenance, and troubleshooting support of information systems. The role requires 1+ years of experience, Security+ certification, and a Secret clearance.
Key Skills for This Role
Responsibilities
- Provide installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware
- Perform technical tasks and assist with completion of milestones associated with specific projects
- Provide solutions to technical problems of moderate scope and complexity
- Prepare and maintain documentation for processes and procedures related to computer systems and operations
- Provide incident response and perform customer support tasks
- Apply associate level hands on work experience in support of installations, repair, and troubleshooting/maintenance of communications systems
Requirements
- High School Diploma/GED
- 1+ years of related experience
- Experience in installing/deleting client level software
- Security+ certification (DoD 8570.01 M compliant)
- Secret security clearance
- U.S. Citizenship
Full Job Posting
Job Description
- Transform technology into opportunity as a Client Support Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most.
- At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
- As a Client Support Administrator you will help ensure today is safe and tomorrow is smarter.
HOW A CLIENT SUPPORT ADMINISTRATOR WILL MAKE AN IMPACT
- Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
- Performs technical tasks and assists with the completion of milestones associated with specific projects
- Provides solutions to technical problems of moderate scope and complexity.
- Prepares and maintains documentation for processes and procedures related to computer systems and operations
- Provides incident response and performs customer support tasks
- Apply associate level “hands on” work experience in support of installations, repair, and troubleshooting/maintenance of communications systems.
WHAT YOU’LL NEED TO SUCCEED
- Education: High School Diploma/GED
- Required Experience: 1+ years of related experience
- Required Technical Skills: Experience in installing/deleting of client level software.
- Certifications: Must meet the certification requirement of DoD 8570.01 M or otherwise stated in SPIN C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate: Security+, Microsoft Certified Solutions Associate (MCSA) – Desktop or equivalent
- Security Clearance Level: SECRET
- General Experience: Must have associate level of “hands on” work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment.
- Specialized Experience: Must have experience in installing/deleting of client level software. Must have experience in diagnostic and troubleshooting of basic computer workstation. Must have experience in implementing/installing software patches, security fixes, and service release of workstation.
- Required Skills & Abilities: Experience implementing/installing software patches, security fixes, and service release of workstation.
- Preferred Skills: Experience interacting with military personnel.
- Location: On Customer Site
- US Citizenship Required
GDIT IS YOUR PLACE
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting edge technology you can learn from
- Rest and recharge with paid vacation and holidays
Work Requirements
- Years of Experience: 1+ years of related experience* may vary based on technical training, certification(s), or degree
- Certification: Security+ (issued before 01/01/2011) CompTIA CompTIA
- Travel Required: Less than 10%
- Citizenship: U.S. Citizenship Required
Salary and Benefit Information
- The likely hourly rate for this position is between $25.63 $26.19. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
- Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.
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