Client Success Manager
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Key skills for this role
Role Overview
Kliq is seeking a high-performing Client Success Manager with mandatory marketing agency experience in Riyadh.
The role manages the post-sales lifecycle for brand partners and drives retention, expansion, campaign activity, and revenue growth.
Key Skills for This Role
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About Kliq
Kliq is an influencer marketing platform connecting brands with influencers to support marketing goals.
The platform provides campaign management through data-driven and transparent solutions.
About the Role
Kliq is seeking a high-performing Client Success Manager with mandatory marketing agency experience in Riyadh.
The role manages the post-sales lifecycle for brand partners and drives retention, expansion, campaign activity, and revenue growth.
Revenue and Growth Responsibilities
- Activate brand campaigns and ensure consistent platform usage to drive revenue.
- Analyze performance data to pitch and secure higher-budget campaign series.
- Manage monthly and annual subscription renewals while targeting a Net Retention Rate above 100%.
- Identify cross-selling and upselling opportunities for higher service tiers and new influencer niches.
- Move brands from onboarding to live campaigns quickly.
- Identify churn risk and implement recovery plans for at-risk accounts.
- Lead frequent in-person brand meetings in Riyadh to build strategic partnerships and support larger contracts and renewals.
Qualifications and Requirements
- Marketing agency experience is strictly required; candidates without it will not be considered.
- Account management, customer success, or sales experience with brand accounts in an agency or similar influencer marketing platform is required.
- Fluent Arabic and strong written and verbal communication in Arabic and English are required.
- Bachelor’s degree in Marketing and Communication or a related field is required.
- Ability to address growth opportunities and challenges in Saudi Arabia’s business environment is required.
- CRM and Microsoft Office Suite proficiency are required; HubSpot experience is an example.
- A valid driving licence and personal car are required for regular client visits across Riyadh.
Compensation
- The role offers a competitive monthly package benchmarked to market experience.
- Monthly performance-based incentives are linked to revenue targets.
Benefits and Growth
- Comprehensive medical insurance coverage is provided.
- The company offers an entrepreneurial, high-speed environment with pathways for leadership advancement.
Client Engagement
- Frequent in-person meetings and regular client visits across Riyadh are central to the role.
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