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Client Success Lead
Affirm
Remote, CAN
Full-time
Mid-Senior
Remote
$103,750 to $153,750 per year
Discovered 1 weeks ago
client successB2B relationship managementstrategic partnershipsaccount planningprogram managementcommercial contract negotiation
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client successB2B relationship managementstrategic partnerships
Role Overview
Affirm is seeking a strategic, experienced Client Success Lead to manage enterprise and longtail merchant accounts in Canada.
The role partners with retail merchants to align program direction, build internal advocacy, drive product adoption, and support growth.
This is a high-profile, merchant-facing role with ownership of strategic relationships and cross-functional execution.
Key Skills for This Role
client successB2B relationship managementstrategic partnershipsaccount planningprogram managementcommercial contract negotiation
Full Job Posting
Role Overview
Affirm is seeking a strategic, experienced Client Success Lead to manage enterprise and longtail merchant accounts in Canada.
The role partners with retail merchants to align program direction, build internal advocacy, drive product adoption, and support growth.
This is a high-profile, merchant-facing role with ownership of strategic relationships and cross-functional execution.
What You’ll Do
- Lead enterprise and SMB merchant accounts, develop long-term relationships, and achieve growth goals.
- Define portfolio strategy, align joint priorities, influence senior stakeholders, and build scaled management frameworks.
- Develop multi-year account plans and growth roadmaps covering integrations, co-marketing, and go-to-market expansion.
- Lead negotiations involving contracts, pricing, renewals, and expansion opportunities.
- Analyze partner performance and recommend programs to increase adoption, improve performance, and expand use cases.
- Coordinate initiatives across Product, Technical, Credit, Analytics, Marketing, Risk, and other teams.
- Manage customer health, satisfaction, retention, and business outcomes.
What We Look For
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