Client Solutions Manager - Mandarin Speaking
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Key skills for this role
About the Role
TikTok seeks a Client Solutions Manager to manage and grow post-sale client relationships for China Inbound Business. You will coordinate with cross-functional teams, analyze campaign performance, and drive client growth.
Key Skills for This Role
Responsibilities
- Manage and grow post sale client relationships with advertisers of all sizes
- Support sales teams on pre sale research and pitch
- Coordinate with cross functional teams to ensure smooth campaign execution
- Monitor and analyze ad campaigns to improve results
- Troubleshoot client issues with product and engineering teams
- Conduct regular business reviews and build productive client relationships
- Achieve growth and hit sales targets by managing book of business
Requirements
- Experience in account management/client services roles in digital marketing
- Strong understanding of China's digital marketing ecosystem
- Experience managing performance advertisers
- Experience working with cross functional teams
- Ability to analyze data and identify insights
- Excellent verbal and written English and Mandarin
- Proactive attitude with project management and organizational skills
Full Job Posting
Job Description
- TikTok is the leading destination for short form mobile video. Our mission is to inspire creativity and bring joy.
- The Client Solutions team's mission is to establish and build scalable, healthy, long term client relationships.
- Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change.
- The Client Solutions team is looking for a Client Solution Manager to manage and drive its China Inbound Business.
Responsibilities
- Manage and grow post sale client relationships with advertisers of all sizes
- Support and work with sales teams on pre sale research and pitch
- Coordinate with cross function teams sales, ad ops, product, marketing, policy, and R&D teams etc. internally to ensure a smooth and successful campaign execution
- Monitor and analyze ad campaigns, and proactively take initiative to improve results
- Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
- Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data driven business insights
- Conduct regular business reviews and take a consultative, long term approach to build productive relationships with clients
- Achieving growth and hitting sales targets by successfully managing book of business
Qualifications
- Experience in account management/client services roles in digital marketing, MENA experience is a big plus
- Strong understanding of China's digital marketing ecosystem, industry, and creative trends
- Experience managing performance advertisers with a deep understanding of their challenges
- Experiences in working with cross functional teams
- Ability to analyze data and identify insights to assess campaign performance
- Proactive attitude with excellent project management, organizational, and analytical skills
- Self starter, fast learner, creative, outside the box thinker
- Excellent communication and presentation skills
- Excellent verbal and written English and Mandarin
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