Client Services Manager (Arabic Speaker)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Object 1 Real Estate seeks a Client Services Manager with Arabic fluency to handle customer complaints, conflict resolution, and compliance in Dubai. Requires 5+ years of client services experience in UAE and a relevant bachelor's degree.
Key Skills for This Role
Responsibilities
- Serve as primary point of contact for customer complaints and escalated issues
- Receive, acknowledge, investigate, and resolve customer complaints within established service levels
- Coordinate with internal departments to obtain information and resolve issues
- Ensure compliance with applicable laws, regulations, and company policies when handling complaints
- Maintain accurate records of all complaints, investigations, correspondence, and resolutions
- Manage escalated complaints involving senior management, regulatory authorities, or legal representatives
- Support mediation and dispute resolution to achieve mutually acceptable outcomes
- Monitor compliance with internal response timelines and customer service KPIs
Requirements
- Bachelor's degree in Law, Business Administration, Compliance, Risk Management, Finance, or related field
- Minimum 5 years of client services experience in the UAE
- Previous experience managing customer complaints, regulatory compliance, or dispute resolution
- Experience in highly regulated industries such as Real Estate, Financial Services, Banking, Insurance, or similar
- Professional certifications such as CAMS, CRCM, ICA, or other compliance certifications
- Arabic speaker
Full Job Posting
Company Overview
- Object 1 is a contemporary development company, part of the international TSZ Group, focusing on multicultural, aesthetic, intelligent, and sustainable architecture.
Responsibilities
- Complaint handling, customer service standards, and conflict resolution.
- Serve as the primary point of contact for customer complaints and escalated issues.
- Receive, acknowledge, investigate, and resolve customer complaints within established service levels.
- Review complaints objectively and ensure resolutions are fair, consistent, and supported by evidence.
- Coordinate with internal departments (Sales, Customer Service, Finance, Legal, Compliance, Collections, Property Management, and Technical teams) to obtain information and resolve issues.
- Ensure compliance with applicable laws, regulations, and company policies when handling complaints.
- Maintain accurate records of all complaints, investigations, correspondence, and resolutions.
- Ensure customers receive timely updates throughout the complaint resolution process.
- Manage escalated complaints involving senior management, regulatory authorities, or legal representatives.
- Support mediation and dispute resolution to achieve mutually acceptable outcomes where possible.
- Monitor compliance with internal response timelines and customer service KPIs.
- Ensure confidentiality and proper handling of customer information.
Qualifications
- Bachelor's degree in Law, Business Administration, Compliance, Risk Management, Finance, or a related field.
- Minimum 5 years of client services experience in the UAE.
- Previous experience managing customer complaints, regulatory compliance, or dispute resolution.
- Experience working within highly regulated industries such as Real Estate, Financial Services, Banking, Insurance, or similar sectors is preferred.
- Professional certifications such as CAMS, CRCM, ICA, or other compliance certifications are an advantage.
What We Provide
- Competitive salary as per the market.
- Official employment under UAE Labour Law.
- Employment visa and medical insurance.
- Modern office and friendly environment at work.
Work Location
- In person
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Object 1 Real Estate
Compliance Manager (Arabic Speaker)
Dubai, UAE
Object 1 Real Estate is seeking a Compliance Manager with Real Estate Development experience to join their team in Dubai. The role involves handling customer complaints, ensuring regulatory compliance, and coordinating w
Collection Officer
Dubai, UAE
Object 1 Real Estate is seeking a Collection Officer to manage overdue accounts, arrange debt repayments, and maintain accurate collection records. The role requires 2-3 years of relevant UAE experience and fluency in En
General Accountant
, UAE
Object 1 Real Estate is seeking a General Accountant to join their team in Abu Dhabi. The role involves maintaining day-to-day accounting operations, preparing financial reports, ensuring VAT compliance, and supporting a
Compliance Manager (Arabic Speaker)
Dubai, UAE
Object 1 Real Estate is seeking a Compliance Manager with real estate development experience to join their team in Dubai. You will develop compliance policies, monitor UAE regulations, conduct audits, and manage regulato
PILING ESTIMATOR
Dubai, UAE
Object 1 Real Estate is seeking a highly experienced Piling Estimator with a minimum of 20 years of experience in foundation and piling works, particularly in high-rise building projects. The role involves preparing cost
Chief Financial Officer
Dubai, UAE
We are Object 1 (object-1.com), a contemporary development of the new world. Multicultural, aesthetic, intelligent, and sustainable. We are part of the international TSZ Group and look at contemporary architecture as a w
Legal Counsel (Construction)
Dubai, UAE
We are Object 1, a contemporary development of the new world. Multicultural, aesthetic, intelligent, and sustainable. We are part of the international TSZ Group and look at contemporary architecture as a work of art, an
Senior Budgeting & Planning Analyst
Dubai, UAE
We are Object 1 (object-1.com), a contemporary development of the new world. Multicultural, aesthetic, intelligent, and sustainable. We are part of the international TSZ Group and look at contemporary architecture as a w
Compliance Manager (Arabic Speaker)
Dubai, UAE
Collection Officer
Dubai, UAE
General Accountant
, UAE
Compliance Manager (Arabic Speaker)
Dubai, UAE
PILING ESTIMATOR
Dubai, UAE
Chief Financial Officer
Dubai, UAE
Legal Counsel (Construction)
Dubai, UAE
Senior Budgeting & Planning Analyst
Dubai, UAE