Client Service Executive
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Key skills for this role
About the Role
Provide product knowledge and technical expertise, train clients, manage customer support issues, and possess strong communication skills in English and Arabic.
Key Skills for This Role
Responsibilities
- Offer necessary product knowledge and technical expertise
- Train new clients and ensure full understanding of modules & solutions
- Provide regular updates to clients on progress of customer service projects
- Develop open and effective channels of communication with clients
- Assist with/handle escalated customer support issues
- Simplify and strengthen customer experiences and build trust by listening to feedback
- Make recommendations for service improvement plans and ensure actions are followed through
- Uncover potential clients' needs to sell solutions
- Assist sales through calls and web based presentations
- Handle in depth knowledge of products, technologies, competitors and market conditions
- Work on own or as part of a team to achieve targets
Requirements
- Offer necessary product knowledge and technical expertise
- Train new clients and ensure full understanding of modules & solutions
- Provide regular updates to clients on progress of customer service projects
- Develop open and effective channels of communication with clients
- Assist with/handle escalated customer support issues
- Uncover potential clients' needs to sell solutions
- Handle in depth knowledge of products, technologies, competitors and market conditions
- Work on own or as part of a team to achieve targets
Full Job Posting
Job Overview
- Urgent Client Service Executive position in Qatar with SMART MANAGEMENT.
Duties and Responsibilities
- Offer necessary product knowledge and technical expertise.
- Train new clients and make sure of full understanding of modules & solutions.
- Provide regular updates to clients on the progress of customer service projects with SMIT customers and campaigns that directly affect each client.
- Develop open and effective channels of communication with each SMIT client that can be employed by other departments as well.
- Assist with/handle escalated customer support issues.
- Simplifies and strengthens customer experiences and builds customers' trust by listening to feedback, understanding reasons for dissatisfaction, and identifying opportunities to improve.
- Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner.
- Uncover potential clients' needs to sell solutions.
- Assist sales through calls and web based presentations to maintain product positioning and strategies.
- Handle in depth knowledge of products and technologies, competitors and market conditions.
- Work on own or as part of a team to achieve targets.
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