Client Service Coordinator

Strong customer service focus with excellent verbal and written communication skills

Proven problem solver with strong analytical and trend analysis skills

Flexible approach to work, with the ability to work effectively under pressure and a willingness to take ownership

Positive and professional attitude

Experience working in a pressurised customer focused Service Desk within an ITIL based environment

Business to business (B2B) experience

ServiceNow, Remedy or a similar ITSM toolset experience

ITIL Foundation (V3 or V4)

Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.

Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.

Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.