Data Centre Operations Technician

Role overview

Technical operations

• Install, patch and configure bespoke environments for internal and external vendor solutions.
• Deploy and support network, server and storage hardware from multiple manufacturers.
• Use ticketing systems and meet fault-resolution SLAs for managed service hardware.
• Troubleshoot, configure and replace components in servers, switches, firewalls and storage arrays.

Power, connectivity and cabling

• Install, configure and load-balance intelligent PDUs for power monitoring.
• Troubleshoot LAN connectivity issues and restore remote access through SSH, Terminal Services, Remote Desktop Services or remote access controllers.
• Troubleshoot structured cabling links between racks and coordinate repair and re-testing.

Operational improvement

• Drive operational excellence and continuous improvement within the data centre.
• Work with data centre specialists and managers to create a library of supporting procedure documentation.

Required experience and knowledge

• Proficiency in server, storage and network deployment and ongoing break-fix support.
• Basic knowledge of data centre M&E design, power, cooling and redundancy.
• Experience in a managed hosting, public cloud or private cloud enterprise data centre environment.
• Deep understanding of DCIM tooling and accurate asset tracking, particularly NLyte.
• A full UK driving licence and personal car are required.

What the company offers

• Varied projects supporting critical services at local and national levels.
• Company events, social activities and employee initiatives.
• Learning and development support, training, courses and certification assistance.
• Benefits include birthday leave, charity leave, health cover and a holiday purchase scheme.