Client Service Account Manager
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Key skills for this role
About the Role
JPMorganChase seeks a Client Service Account Manager to deliver best-in-class service and build strong client relationships within the Payments department. The role involves owning the end-to-end client experience, leading service reviews, and coordinating with internal teams.
Key Skills for This Role
Responsibilities
- Own the end to end client experience across all aspects of the relationship with JPMorgan Payments
- Build and maintain strong, trusted relationships with key client stakeholders
- Act as the client's advocate, ensuring issues are resolved effectively and risks are escalated appropriately
- Lead and deliver service reviews, providing insights and driving continuous improvement
- Develop a deep understanding of the client's business to anticipate needs and propose solutions
- Coordinate across internal stakeholders (Sales, Product, Operations) to deliver a seamless client experience
- Promote adoption of digital tools and strategic initiatives to enhance client servicing
- Lead and support projects (e.g., client onboarding initiatives, service improvements, cross functional programmes)
- Engage senior client executives and internal leadership with clear, concise, and impactful communication
- Leverage AI tools and digital capabilities to enhance productivity, improve client experience, and drive innovation
Requirements
- Strong client facing and relationship management experience
- Excellent verbal and written communication skills, including executive communication
- Ability to mobilize internal networks and stakeholders to resolve client issues
- Strong organizational skills with ability to manage multiple priorities under pressure
- Ability to think strategically and deliver operational excellence
- High level of accountability and ownership
- Project management capability across onboarding, service improvement, and cross functional delivery
- Proficiency and curiosity in using AI and digital tools
Full Job Posting
Job Description
- As a Client Service Account Manager (CSAM) within the JPMorgan Payments department, you will be responsible for delivering best in class service, building strong client relationships, and ensuring a seamless end to end client experience across all interactions.
- You will act as the client's champion, proactively identifying opportunities for service improvement, driving engagement, and ensuring the highest level of client satisfaction.
Job Responsibilities
- Own the end to end client experience across all aspects of the relationship with JPMorgan Payments
- Build and maintain strong, trusted relationships with key client stakeholders
- Act as the client's advocate, ensuring issues are resolved effectively and risks are escalated appropriately
- Lead and deliver service reviews, providing insights and driving continuous improvement
- Develop a deep understanding of the client's business to anticipate needs and propose solutions
- Coordinate across internal stakeholders (Sales, Product, Operations) to deliver a seamless client experience
- Promote adoption of digital tools and strategic initiatives to enhance client servicing
- Lead and support projects (e.g., client onboarding initiatives, service improvements, cross functional programmes) ensuring timely and effective delivery
- Engage senior client executives and internal leadership with clear, concise, and impactful communication
- Leverage AI tools and digital capabilities to enhance productivity, improve client experience, and drive innovation
- Drive curiosity and continuous improvement by challenging the status quo and identifying new opportunities
Required Qualifications, Capabilities, And Skills
- Strong client facing and relationship management experience
- Excellent verbal and written communication skills, including executive communication
- Ability to mobilise internal networks and stakeholders to resolve client issues
- Strong organisational skills with the ability to manage multiple priorities under pressure
- Ability to think strategically and deliver operational excellence
- High level of accountability and ownership
- Demonstrated ownership, resilience, and sound judgement
- Client obsessed and outcome driven mindset
Preferred Qualifications, Capabilities, And Skills
- Project management capability across onboarding, service improvement, and cross functional delivery
- Confidence and credibility engaging senior stakeholders (client and internal)
- Strong proficiency and curiosity in using AI and digital tools to drive productivity, client experience improvements, and innovation
- Demonstrated curiosity, proactive problem solving, continuous learning, and a continuous improvement mindset
About Us
- J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.
- We strive to build trusted, long term partnerships to help our clients achieve their business objectives.
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
About The Team
- J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world.
- We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
- Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.
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