Client Relationship Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
Role Overview
Lead and oversee customer relationship management during the property handover phase at Reem Hills, Abu Dhabi.
Manage a team of Relationship Managers and deliver a seamless, transparent, and premium homeowner experience from notification through completion.
Key Skills for This Role
Full Job Posting
About the Role
Lead and oversee customer relationship management during the property handover phase at Reem Hills, Abu Dhabi.
Manage a team of Relationship Managers and deliver a seamless, transparent, and premium homeowner experience from notification through completion.
Role Details
- Work location is Reem Hills, Abu Dhabi, UAE, with office-based and site-based responsibilities.
- The contract runs until 31 March 2027.
- The schedule is five days per week and nine hours per day, with flexibility required during peak phases.
- Regular engagement is required during handover events and customer appointments.
Languages
- English is mandatory.
- Arabic, Mandarin, French, or Russian language skills are strongly preferred.
Leadership and Team Management
- Lead, mentor, and manage approximately 8–12 Relationship Managers while setting KPIs, performance expectations, and service standards.
- Provide ongoing coaching, training, and development to enhance team capability and build a customer-centric culture.
Handover Operations and Customer Experience
- Oversee the full handover lifecycle from customer notification to completion and align delivery with operational readiness and project timelines.
- Monitor customer satisfaction and act as the primary escalation point for complex or high-priority customer issues.
- Optimize workflows to improve efficiency, minimize delays, and reduce customer friction.
Stakeholder Management and Reporting
- Partner with Handover Operations, Construction, QA/QC, Facilities Management, and Community teams.
- Track NPS, handover timelines, and issue resolution rates and prepare dashboards and reports for senior leadership.
- Identify recurring issues, implement corrective actions, and champion best-practice initiatives.
What We Are Looking For
- Bachelor’s degree in Business Administration, Real Estate, Hospitality, or a related field.
- 8–12 years of relevant experience, including customer relationship management, real estate handover, or property services.
- Prior leadership experience and strong leadership, people management, stakeholder engagement, and communication capabilities.
- Large-scale residential development or master-planned community experience is highly preferred.
- High emotional intelligence, professionalism, and the ability to work in a fast-paced environment.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Vibes Staffing
Sales Support Executive
, UAE
The employer is seeking a Credit Sales Support Executive to manage invoice collections and support cash flow for the WHX Healthcare exhibition. The role requires 1–2 years of credit control, accounts receivable, or colle
Marketing Manager
Abu Dhabi, UAE
Vibes Events is seeking a Marketing Manager to own marketing strategy, brand development, lead generation, digital campaigns, and content across its events and experiential staffing business. The role manages a direct re
Key Account Manager
Abu Dhabi, UAE
Vibes Events is seeking a commercially driven Key Account Manager to manage client accounts, grow revenue, and develop new business across events and experiential services. The role requires sales and account management
Commercial Executive
, UAE
Vibes Events, on behalf of Informa Markets, seeks a Lead Qualifier & Validator to support the sales team for WHX Dubai. The role involves qualifying inbound leads, assessing organizational fit, and transforming opportuni