teamtailor
Client Operations Manager
TEOCO
Fairfax, USA
Full-time
Senior · 5+ years experience
Hybrid
Discovered 3 weeks ago
Business Objects
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Role Overview
The Client Operations Manager serves as the primary operational lead for major U.S. and international telecom clients, ensuring:
Flawless delivery of contracted services
Accurate and timely invoice processing
Consistent achievement of Service Level Agreements (SLAs)
This role requires expertise in internal workflow and telecom billing systems, strong cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.
Key Skills for This Role
Business Objects
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Job Summary
The Client Operations Manager serves as the primary operational lead for major U.S. and international telecom clients, ensuring:
Flawless delivery of contracted services
Accurate and timely invoice processing
Consistent achievement of Service Level Agreements (SLAs)
This role requires expertise in internal workflow and telecom billing systems, strong cross-functional collaboration, and the ability to navigate a large organization while advocating for client needs and contractual commitments.
Team Locations
- United States
- Kolkata, India
Client Relationship Management
Serve as the primary operational point of contact for assigned telecom clients.
Ensure client expectations, deliverables, and timelines are consistently met.
SLA Performance Oversight
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