Client Operations Coordinator

Report to the Field Service Operations Manager and work closely with Field Operations, Scheduling, Procurement, Finance, Business Development, Service Partners, and Customers.

Education: High School diploma or equivalent.

Preferred Education: Bachelor’s degree from an accredited college or university recognized by the United States Department of Education or equivalent.

Years of Experience: Three years of experience in customer operations, service coordination, project coordination, account support, or similar operational role.

Preferred Experience: Supporting field service or technical service organizations. Knowledge of distributed generation solar or renewable energy operations. Experience supporting invoice administration, customer billing, or service contract administration.

Supporting field service or technical service organizations.

Knowledge of distributed generation solar or renewable energy operations.

Experience supporting invoice administration, customer billing, or service contract administration.

Software/Equipment Knowledge: Experience with CMMS, ERP, or CRM (preferred) Experience with PowerFactors Field Service Management (preferred)

Experience with CMMS, ERP, or CRM (preferred)

Experience with PowerFactors Field Service Management (preferred)

Other Considerations: Able to manage multiple priorities in a fast-paced environment. Strong organizational skills with exceptional attention to detail. Excellent customer service and communication skills. Strong analytical and problem-solving skills. Able to coordinate multiple internal stakeholders while maintaining exceptional customer communication. Understanding of field service operations, work order management, and customer service workflows.

Able to manage multiple priorities in a fast-paced environment.

Strong organizational skills with exceptional attention to detail.

Excellent customer service and communication skills.

Strong analytical and problem-solving skills.

Able to coordinate multiple internal stakeholders while maintaining exceptional customer communication.

Understanding of field service operations, work order management, and customer service workflows.

Safety is a core value of NAES and as a condition of employment, all employees are expected to be mentally alert and work safely at all times. Additionally, employees are required to adhere to all safety warnings and posted safety signs whenever on company property. Furthermore, employees must follow all NAES safety rules and procedures. Effectiveness in carrying out this responsibility is part of the evaluation of each employee’s performance.

NAES is committed to a diverse and inclusive workplace. It is the practice of NAES to seek employees of the highest quality and to select individuals on the basis of merit and competence, without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, military status or affiliation protected under USERRA, or any other basis of discrimination prohibited by applicable local, state and federal law.