Client Manager, Priority Clients (UAE national)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Standard Chartered Bank in Dubai seeks a Client Manager for Priority Clients to deliver exceptional service to affluent banking clients, manage complaints, ensure compliance, and mentor junior staff.
Key Skills for This Role
Responsibilities
- Ensure expected level of customer service is provided to Priority banking clients
- Liaise with relationship managers locally and internationally to work with overseas clients
- Maintain sound client relations by addressing requests, concerns, and complaints in a timely manner
- Analyze feedback and modify policies and processes to improve services
- Plan, develop, administer, and review policies and processes while complying with local central bank regulations
- Manage and motivate team members to ensure continuous professional development
- Ensure all complaints and negative feedback is logged in CEMS immediately
- Ensure accuracy of account opening process with 98% accuracy
- Conduct information sessions for client managers to update them on policy changes and product knowledge
- Ensure compliance with KYC/AML updates and proper zero error documentation
Requirements
- University Graduate
- Relevant experience in relationship management
- Experience in handling all Banking Customer Services & Investment Products
- Strong communication, language and negotiation skills
- Networking & strong inter personal skills
- Proficiency in Computers
- Good knowledge of banking practices and regulations
- Anti Money laundering, Sanctions/Compliance Training and Basic Banking Practice
Full Job Posting
Job Summary
- To ensure expected level of customer service is provided to Priority banking clients. Work collaboratively with internal specialists and Associate Director’s to provide appropriate banking services and solutions to meet client’s needs.
Key Responsibilities
- Ensure all complaints and negative feedback is logged in CEMS immediately upon notice.
- Ensure accuracy of account opening process for Priority banking staff with 98% accuracy.
- Ensure all non critical/quick kill complaints to be resolved within 24 hours.
- Conducting information sessions for the client managers to update them about changes in policies & processes and keep them updated with their product knowledge.
- Ensure error free checking and avoid any financial losses to the bank.
- Guiding and mentoring to junior colleagues and supporting in driving business outcomes and contributing to the overall success of the organization.
Skills and Experience
- Manage Conduct
- Manage Risk
- Manage People
- Spot Opportunities
- Solve Problems
- Take the Lead
- Build Resilience
Qualifications
- University Graduate.
- Relevant experience in relationship management.
- Experience in handling all Banking Customer Services & Investment Products.
- Strong communication, language and negotiation skills with the ability to influence outcomes.
- Networking & strong inter personal skills to manage inter departmental deliverables.
- Proficiency in Computers.
- Adapting to multi cultural environment.
- Good knowledge of banking practises and regulations.
- Anti Money laundering, Sanctions/Compliance Training and Basic Banking Practice.
About Standard Chartered
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other.
What we offer
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first aiders and all sorts of self help toolkits.
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies everyone feels respected and can realise their full potential.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Standard Chartered Bank
Assistant Manager, Self-Supervisory Unit (Saudi Nationals Only)
الرياض, KSA
Standard Chartered Bank is seeking an Assistant Manager for the Self-Supervisory Unit in Riyadh to ensure compliance with SAMA regulations. The role involves managing sanctions screening, case investigations, regulatory
Auditor - Wealth & Retail Banking (WRB) - UAE Nationals Only
Dubai, UAE
Standard Chartered Bank seeks an analytical Auditor to join Group Internal Audit, supporting the Wealth & Retail Banking portfolio. The role delivers risk-based audits, provides independent assurance on key risks and con
Senior Associate Director, Priority Banking
, UAE
Standard Chartered Bank is seeking a Senior Associate Director for Priority Banking to drive revenue generation, business development, and customer relationship building for high-net-worth clients. The role involves sale
Assistant Relationship Manager
Dubai, UAE
Standard Chartered Bank seeks an Assistant Relationship Manager to support Senior/Associate Directors in revenue generation and business development for Priority Banking. The role involves customer acquisition, relations
Executive Voice and Virtual - Email channel (UAE national)
Dubai, UAE
Standard Chartered Bank seeks an Executive for the Voice and Virtual - Email channel to handle customer queries and complaints via email, aiming for first-contact resolution. The role requires strong communication skills
Client Manager, Priority Clients (UAE nationals)
Dubai, UAE
Standard Chartered Bank seeks a Client Manager for Priority Clients to deliver exceptional service to affluent banking clients. The role involves managing client relations, ensuring KYC/AML compliance, and resolving comp
Director, Digital Assets Risk
Dubai, UAE
Standard Chartered Bank is seeking an experienced Director, Digital Assets Risk to serve as the Group’s second-line risk SME for Digital Assets. The role involves leading the evolution of the Digital Assets Risk Manageme
Transaction Banking (TB) Client Service Account Manager
, UAE
Standard Chartered Bank is seeking a client-focused Transaction Banking Client Service Account Manager to deliver exceptional service for Corporate and Institutional Banking clients. The role involves managing service es
Assistant Manager, Self-Supervisory Unit (Saudi Nationals Only)
الرياض, KSA
Auditor - Wealth & Retail Banking (WRB) - UAE Nationals Only
Dubai, UAE
Senior Associate Director, Priority Banking
, UAE
Assistant Relationship Manager
Dubai, UAE
Executive Voice and Virtual - Email channel (UAE national)
Dubai, UAE
Client Manager, Priority Clients (UAE nationals)
Dubai, UAE
Director, Digital Assets Risk
Dubai, UAE
Transaction Banking (TB) Client Service Account Manager
, UAE