Client engagement & digital executive

The Impact You Can Create At Chanel

Data

• Data transformation: turn client data into actions to feed business with key client reports on a regular basis
• Local Data Stewardship: share a clear view and mapping of different data platforms and tools developed by Europe Digital team
• Data governance & quality data standards: identify client data discrepancies to enrich our client knowledge. Ensure data privacy and security for the market
• Local adoption of digital platforms: upskill teams to leverage client data tools in their day-to-day, onboard newcomers.

Client Engagement

• Support the implementation of Clienteling objectives defined by each business and measure them monthly. Provide analytics on the Clienteling KPIs achievement and support Business with insights to reach those objectives
• Follow & execute the CRM plan based on business strategy: client communication plan (email, messaging, prints), and ROI on the CRM actions (client targeting, collection launch, event attendance)
• Work closely with the team to ensure a seamless journey throughout the channels

Digital Tools

• Support the deployment and usage of clienteling digital tools in store along with retail e-services solutions when needed.
• Monitor KPIs & propose booster plan to maximize tools adoption
• Regularly visit the boutiques and connect with the teams to stay close from their needs in terms of tools and reports
• Gather needs from markets and share with Europe for further development upon business request (specific event, new feature…)
• Support ad-hoc initiatives from business teams linked to connected experiences or digital tools

You Are Energized By

• Analyzing data from different sources & tools daily
• Storytelling with data: elaborating powerful and meaningful presentations to deliver sharp insights to businesses
• Innovation and Entrepreneurial mindset
• Understanding broad ecosystems and ability to translate it to non-experts, adapting your speech to each of them