Client Development Manager

Position

• Do you wish to join the House of Dreams?
• In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.
• You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.
• This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us:
• *Create Passionately*
• *Craft together with joy*
• *Excel for ultimate luxury*
• *Lead with audacity*
• *Cultivate Triumphant inclusivity*
• *Commit and act to re-enchant the world.*
• ***Design your dreams with Dior.***
• We are seeking a visionary and strategic Regional **Client Development Manager** for Parfums Christian Dior Orient, covering the Middle East, Africa, Turkey and India (9 markets).
• Reporting to the Regional Head of Omnichannel, this position will be central to leading the evolution of our client development strategies, driving engagement and loyalty.
• The successful candidate will shape our CRM vision by developing data-driven strategies, optimizing automated client journeys, and fostering personalized relationships.
• The role requires a proactive leader with a keen understanding of luxury consumer behavior and strong collaborative skills with e-business, retail, and marketing teams to ensure seamless omnichannel integration, an elevated client experience, and maximized lifetime value.
• Job responsibilities
• **CRM Strategy & Development:**
• + Define and implement the regional CRM strategy across 9 markets, ensuring seamless alignment with global brand vision and long-term objectives.
• + Establish annual CRM targets on strategic KPIs for each market, considering local specificities and market maturity, and ensuring alignment with regional and global strategic goals.
• + Develop and manage the regional CRM projects roadmap, encompassing loyalty programs, client segmentation, NPS frameworks, and data-driven clienteling use cases.
• + Collaborate closely with e-business and retail teams to integrate CRM strategies within the broader omnichannel framework, optimizing client engagement across digital and physical ecosystems.
• + Strategically manage and own the regional CRM budget
• **Loyalty Program & Engagement:**
• + Lead the regional evolution and performance monitoring of the Loyalty Program, continuously seeking to enhance client engagement, foster loyalty, and strengthen retention.
• + Collaborate with regional marketing teams to define strategic guidelines for Point-of-Sale (POS) and Very Important Customer (VIC) events.
• + Support markets in event execution by ensuring precise client targeting, overseeing invitation strategies, and maintaining a consistent tone of voice in line with Dior luxury standards.
• + Define regional guidelines and forecasts for CRM gifting and Gift With Purchase (GWP) initiatives.
• **CRM Communications & Activations :**
• + Define and oversee the regional CRM communication plan across key touchpoints, including email, clienteling, WhatsApp, events, and loyalty activations.
• + Orchestrate and continuously enhance automated CRM journeys and communication flows, meticulously adapting strategies and content to distinct client segments and purchasing behaviors (e.g., e-commerce, boutique, omnichannel) to maximize client lifetime value.
• + Partner with global CRM teams at HQ to ensure strategic alignment and facilitate the sharing of best practices.
• + Coordinate impactful CRM initiatives with regional marketing teams to support major product launches and commercial moments.
• + Establish and monitor action plans with markets to ensure the effective execution of the regional CRM strategy.
• **Performance Monitoring & Trainings:**
• + Produce comprehensive monthly regional CRM performance scorecards for management and local markets, diligently monitoring key performance indicators (KPIs) and proactively identifying opportunities for continuous improvement.
• + Deliver effective CRM training sessions to local teams through in-person and virtual formats to drive performance on the KPIs.
• + Prepare and deliver compelling CRM business reviews for top management, providing strategic recommendations.
• **Team Leadership & Development:**
• + Manage and develop a CRM team of three (regional direct report, UAE indirect report, KSA indirect report), fostering strong collaboration and supporting their professional growth.

Profile

• + Bachelor's degree in Marketing, Business Administration, or a related field.
• + Proven experience (5+ years) in CRM management, preferably within the luxury retail or beauty industry.
• + Demonstrated experience in developing and executing regional CRM strategies.
• + Strong understanding of client segmentation, loyalty programs, and data-driven clienteling.
• + Excellent analytical skills with the ability to interpret data and drive actionable insights.
• + Exceptional communication, presentation, and interpersonal skills.
• + Ability to work effectively in a matrix organization and collaborate with cross-functional teams.
• + Experience managing and developing a team.
• + Fluency in English is required; Arabic and/or French is a strong asset.
• Additional information
• *Inclusivity is not just a noble principle; it is the very heart of our excellence.
• In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength.*
• *At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness.
• Because we know well: a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality.
• Inclusivity cannot be decreed; it is practiced daily.*
• ***PARFUMS CHRISTIAN DIOR***

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