Client Customer Service Manager

We're looking for someone who can balance strong commercial awareness with a genuine passion for customer experience and relationship management.

You'll bring:

Experience managing client relationships within a customer service, customer experience or contact centre environment

A strong understanding of contact centre operations and service performance

Excellent stakeholder management and relationship-building skills

A data-driven approach with the ability to translate insight into action

Strong presentation and communication skills, with confidence engaging senior stakeholders

The ability to influence, challenge and collaborate at all levels

A proactive, solutions-focused mindset and a passion for continuous improvement

Leadership experience and a commitment to developing others

This is an exciting opportunity to join a business that's continually evolving its customer experience and client partnerships. You'll have real ownership, visibility and influence, working with major clients to shape service strategies, solve challenges and deliver measurable results.

We’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves.

We’re also on a mission to be the UK’s most accessible delivery business. We’ve partnered with Scope, the leading disability equality charity, to improve deliveries for millions of customers and give extra support to our colleagues and couriers who need it.

Collaboration is key because we work better together. Bring passion, ambition and an open mind, and in return we’ll give you respect, flexibility and a place where you can thrive.

At Evri Group, everyone is welcome.