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Claims Technical Specialist
TAL
Melbourne, AUS
Full-time
Senior
Hybrid
Discovered 2 weeks ago
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Why join us?
Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.
Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
The Opportunity
As a Claims Technical Specialist, you’ll provide expert technical guidance to Claims Consultants across Income Protection, Life, and TPD. Your focus will be improving assessment quality, supporting sound decision-making, and ensuring claims are managed in line with policy terms, delegated authorities, and TAL frameworks.
You’ll play a key role in building technical capability across the team, driving consistent outcomes and best-practice claims management.
In this role you will
Ensure claims are managed in line with TAL policies and industry best practice
Act as the technical SME, reviewing and authorising complex and adverse claim decisions
Coach Claims Consultants to improve assessment quality, communication and outcomes
Support managers with fund reporting, case conferences and stakeholder engagement
Contribute to claims procedures, governance and quality assurance
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