Claims Processing Agent
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Key skills for this role
About the Role
TALENTMATE is hiring a Claims Processing Agent for Allianz Partners in Dubai. The role involves reviewing and handling insurance claims, meeting service standards, and providing customer support.
Key Skills for This Role
Responsibilities
- Operate within and meet the conditions of company service standards to guarantee customer satisfaction and retention
- Review and handle claims according to established standard procedure
- Support team and departmental productivity goals to meet agreed SLA and deliver exceptional customer service
- Provide accurate and professional responses to client inquiries, collaborating with other departments if needed
- Engage in departmental medical training to broaden understanding of medical terminology and procedures
- Ensure adaptability in various claims handling tasks to facilitate a multi tasking role
- Ensure high quality targets are achieved at all times
- Support the Team Leader to drive engagement within the Team
- Perform other ad hoc duties as required
Requirements
- Bachelor’s degree in Medical field, Paramedical, Finance, Business Administration, Insurance, or related field
- 1 2 years’ experience in a customer focused environment, ideally in clinical, paramedical, TPA or insurance roles
- Proficiency in MS Office
- Highly customer focused with strong interpersonal, communicative and accuracy skills
- Team player
- Physically fit to carry out duties
- Ability to work under pressure and meet tight deadlines
- Legally permitted to work in the country of operations
Full Job Posting
What You Do
- Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention.
- Review and handle claims according to the established standard procedure.
- Support the team and departmental productivity goals to meet the agreed upon Service Level Agreement (SLA) and deliver exceptional customer service.
- Provide accurate and professional responses to client inquiries, and if needed, collaborate with other departments to ensure prompt and efficient resolution.
- Engage in departmental medical training to broaden understanding of medical terminology and procedures, and enhance proficiency in claims processing skills.
- Ensures adaptability in various claims handling work related tasks to be able to facilitate a multi tasking role.
- Ensures that high quality targets (standard of work performance) are achieved at all times.
- Support the Team Leader to drive engagement within the Team.
- Other Ad hoc duties as required.
- AI READINESS: Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data, analytics and cloud based tools, using insights responsibly with our standards of data governance, security and ethical use.
What You Bring
- Bachelor’s degree in any Medical field, Paramedical, Finance, Business Administration, Insurance, or a related field preferred.
- 1 2 years’ experience in a customer focused environment, ideally in clinical, paramedical roles or TPA or insurance roles.
- Proficiency in MS Office.
- A highly customer focused individual with strong interpersonal, communicative and accuracy skills.
- Team player.
- Physically fit to carry out duties.
- Ability to demonstrate sounds work ethics.
- Ability to work under pressure and to meet tight deadlines and service standards.
- Legally permitted to work in the country of operations.
- Hybrid working option available as per business requirements.
About Allianz Partners
- Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance.
- Our products are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care.
- Allianz Group is one of the most trusted insurance and asset management companies in the world.
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