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Claims Associate - Group Claims
TAL
Sydney, AUS
Full-time
Entry
Onsite
Discovered 1 weeks ago
Life insurance claimsClaims administrationClaims documentationData entryWritten customer communicationInbound and outbound calls
Free
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Life insurance claimsClaims administrationClaims documentation
Role Overview
Join TAL's Group Claims team and gain hands-on experience in life insurance claims management.
Provide a best-in-class customer experience while learning claims processes in a supportive, collaborative environment.
Multiple positions are available as permanent, full-time roles.
Key Skills for This Role
Life insurance claimsClaims administrationClaims documentationData entryWritten customer communicationInbound and outbound calls
Full Job Posting
Role overview
Join TAL's Group Claims team and gain hands-on experience in life insurance claims management.
Provide a best-in-class customer experience while learning claims processes in a supportive, collaborative environment.
Multiple positions are available as permanent, full-time roles.
Workplace and schedule
- The roles are based in TAL's Sydney office with flexibility to work from home two days per week.
- The start date is 8 January 2026.
In this role
- Support Claims Consultants with administrative tasks on claims assessments.
- Follow up on claim requirements, including medical reports, employer information, and financial documents.
- Summarise and manage claims documentation.
- Draft customer letters and manage communications on time.
- Assist with claim closures, data corrections, and workflow management in the claims system.
- Handle inbound and outbound calls and support advisers, trustees, and fund administrators.
- Contribute to process improvements and team or company projects.
- Maintain up-to-date knowledge of life insurance guidelines, TAL processes, and policies.
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