Chief Specialist - Service Providers
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
The Roads and Transport Authority seeks a Chief Specialist to lead strategic oversight and operational governance of service provider centers within the Vehicles Licensing Department.
Key Skills for This Role
Responsibilities
- Develop and implement strategic plans for service provider performance, compliance, and digital integration
- Conduct benchmarking studies and impact assessments to evaluate service provider performance
- Design and refine evaluation frameworks for service providers, including risk based scoring models
- Oversee the full lifecycle of service provider agreements, including procurement, contract execution, renewal, and compliance monitoring
- Conduct regular field visits to service provider centers to assess operational readiness and compliance
- Manage grievance cases from service providers and ensure resolution within defined timelines
- Analyze performance data and field observations to identify systemic gaps and recommend improvements
- Drive process optimization initiatives through digital transformation and AI enabled monitoring systems
Requirements
- Bachelor's degree in Business Administration, Public Administration, or Strategic Management
- 8+ years of experience in case of Bachelor’s degree; 6+ years in case of Master’s degree or higher
Full Job Posting
Job Purpose
- To lead strategic oversight and operational governance of service provider centers within the Vehicles Licensing Department, ensuring compliance, service quality, and continuous improvement across all licensing operations.
Roles and Responsibilities
- Develop and implement strategic plans for service provider performance, compliance, and digital integration in alignment with RTA’s licensing vision and innovation roadmap.
- Conduct benchmarking studies and impact assessments to evaluate service provider performance against global best practices and internal KPIs.
- Design and refine evaluation frameworks for service providers, including risk based scoring models and performance improvement protocols.
- Lead the development of long term strategies for service delivery enhancement, including automation, smart monitoring, and customer journey optimization.
- Oversee the full lifecycle of service provider agreements, including procurement, contract execution, renewal, and compliance monitoring.
- Conduct regular field visits to service provider centers to assess operational readiness, compliance with RTA policies, and adherence to technical standards.
- Ensure timely implementation of RTA circulars, directives, and system updates across all service provider operations.
- Manage grievance cases from service providers, coordinate with the Unified Grievance Committee, and ensure resolution within defined timelines.
- Supervise the execution of bidding processes for new service provider centers, including technical evaluation and vendor selection.
- Analyze performance data and field observations to identify systemic gaps and recommend actionable improvements in service delivery and compliance.
- Drive process optimization initiatives through digital transformation, including integration with the Smart Supervision Center and AI enabled monitoring systems.
- Implement feedback loops from customers and service providers to refine service standards and operational workflows.
Physical Working Conditions
- Primarily office based with regular field visits to service provider centers, vehicle licensing offices, and inspection facilities across Dubai.
Qualifications & Requirements
- Bachelor's degree in Business Administration, Public Administration, or Strategic Management.
- 8+ years of experience in case of Bachelor’s degree; 6+ years in case of Master’s degree or higher.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Roads and Transport Authority
Chief Specialist- Transportation Systems
Dubai, UAE
The Roads and Transport Authority seeks a Chief Specialist to drive planning, implementation, and evaluation of autonomous and smart public transport projects in Dubai. The role involves coordinating strategies, partners
Senior Engineer- Transportation Systems
Dubai, UAE
The Roads and Transport Authority (RTA) in Dubai is seeking a Senior Engineer to lead autonomous mobility engineering projects. The role involves planning, trialing, and optimizing smart public transport systems and infr
Chief Specialist - Vehicles Technical Inspection
Dubai, UAE
The Roads and Transport Authority is seeking a Chief Specialist to lead the development and enhancement of technical vehicle inspection standards, policies, and systems. The role requires a Bachelor's degree in Mechanica
Senior Engineer-Lighting &Traffic Systems Maintenance (UAE National )
Dubai, UAE
Roads and Transport Authority seeks a Senior Engineer to oversee maintenance of street lighting, traffic signals, and advertising systems. The role involves contract management, contractor supervision, technical inspecti
Inspector-Parking Control (UAE National)
Dubai, UAE
The Roads and Transport Authority seeks a Parking Control Inspector to conduct field inspections, issue violations, handle complaints, and monitor parking assets in Dubai. The role requires extensive outdoor work in live
Expert - Innovation & Pioneering
Dubai, UAE
The Roads and Transport Authority (RTA) in Dubai is seeking an Expert in Innovation & Pioneering to provide strategic support across research, innovation, and excellence programs. The role requires a Bachelor's or Master
Senior Specialist - Safety Certification & Regulation | UAE National
Dubai, UAE
The Roads and Transport Authority (RTA) in Dubai seeks a Senior Specialist for Safety Certification & Regulation to develop and implement railway safety regulations and certification frameworks. You will assess safety ap
Senior Systems Analyst - Licensing Systems Support
Dubai, UAE
Roads and Transport Authority seeks a Senior Systems Analyst to ensure reliability, security, and scalability of licensing systems. The role involves maintenance, support, monitoring, and regulatory-aligned enhancements,
Chief Specialist- Transportation Systems
Dubai, UAE
Senior Engineer- Transportation Systems
Dubai, UAE
Chief Specialist - Vehicles Technical Inspection
Dubai, UAE
Senior Engineer-Lighting &Traffic Systems Maintenance (UAE National )
Dubai, UAE
Inspector-Parking Control (UAE National)
Dubai, UAE
Expert - Innovation & Pioneering
Dubai, UAE
Senior Specialist - Safety Certification & Regulation | UAE National
Dubai, UAE
Senior Systems Analyst - Licensing Systems Support
Dubai, UAE