Chief Operating Officer (COO)
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Key skills for this role
About the Role
Oversee daily operations, manage vendor relationships, enhance user experience, and optimize processes in automotive e-commerce for sustainable growth.
Key Skills for This Role
Full Job Posting
Responsibilities
- Oversee and manage all day-to-day operations of the platform
- Build and optimize operational processes across supply and demand sides
- Manage relationships with car dealers, suppliers, and partners
- Ensure smooth onboarding and performance of vendors on the platform
- Collaborate with tech team to improve platform functionality and user experience
- Monitor KPIs and operational performance, and implement improvements
- Develop and execute operational strategies to support growth
- Enhance customer journey from browsing to purchase
- Ensure operational scalability as the business grows
- Lead, build, and manage operations team
- Coordinate between departments (marketing, sales, product, finance)
- Identify and solve operational bottlenecks
Requirements
- 8+ years of experience in operations, preferably in automotive e-commerce or marketplaces.
- Bacheloru2019s degree in Business, Operations, or related field (MBA is a plus)
- Proven experience managing end-to-end operations in a digital platform
- Previous experience in automotive industry (cars marketplace, dealerships, or similar) is a must
- Experience in scaling startups or digital platforms is a strong plus
- Strong understanding of logistics, supply chain, and vendor onboarding
- Experience working with cross-functional teams (tech, marketing, sales)
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