Chief Concierge (Saudi National)
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Key skills for this role
About the Role
SLS The Red Sea is seeking a Chief Concierge to lead the Concierge team in delivering personalized luxury experiences. The role involves curating bespoke itineraries, managing VIP guests, and ensuring exceptional service standards at this lifestyle destination.
Key Skills for This Role
Responsibilities
- Lead, inspire, and develop the Concierge team to deliver exceptional luxury service standards
- Curate bespoke guest experiences including dining reservations, transportation, excursions, and special celebrations
- Act as primary point of contact for VIP, repeat, and high profile guests
- Maintain extensive knowledge of SLS The Red Sea facilities and destination experiences
- Oversee concierge desk operations, staffing schedules, and service standards
- Collaborate with Front Office, Guest Relations, Butler Service, and other departments
Requirements
- Minimum 5 years' experience in Concierge operations within a luxury hotel environment
- Minimum 2 years' experience in a leadership or supervisory Concierge role
- Fluency in English required
- Proficiency in Opera PMS and Microsoft Office preferred
- Knowledge of Saudi Arabia and The Red Sea destination advantageous
Full Job Posting
Company Description
- SLS The Red Sea is a luxury lifestyle destination on the Red Sea coast, part of Ennismore's portfolio.
- The resort features 150 keys, five F&B venues, and a spa.
Key Responsibilities
- Lead, inspire, and develop the Concierge team to deliver exceptional luxury service standards.
- Ensure all guest requests, enquiries, reservations, and arrangements are handled efficiently.
- Curate bespoke guest experiences including dining reservations, transportation, excursions, and special celebrations.
- Act as primary point of contact for VIP, repeat, and high profile guests.
- Maintain extensive knowledge of SLS The Red Sea facilities and destination experiences.
- Build and maintain strong relationships with local partners and stakeholders.
- Anticipate guest needs and proactively recommend experiences.
- Oversee concierge desk operations, staffing schedules, and service standards.
- Monitor guest feedback and implement service improvements.
- Collaborate with Front Office, Guest Relations, Butler Service, and other departments.
- Support arrival and departure experiences including airport transfers.
- Maintain accurate records of guest preferences and profiles.
Qualifications
- Minimum 5 years' experience in Concierge operations within a luxury hotel environment.
- Minimum 2 years' experience in a leadership or supervisory Concierge role.
- Previous experience in Forbes Travel Guide or luxury lifestyle resort preferred.
- Strong knowledge of luxury guest service standards.
- Exceptional communication, interpersonal, and relationship building skills.
- Proven ability to manage VIP guests with discretion.
- Excellent organizational and multitasking abilities.
- Strong leadership skills with ability to motivate and develop teams.
- Proficiency in Opera PMS and Microsoft Office preferred.
- Strong problem solving skills.
- Knowledge of Saudi Arabia and The Red Sea destination advantageous.
- Fluency in English required; additional languages highly desirable.
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