Chief Concierge
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Key skills for this role
About the Role
Supervise team activities, manage operations, ensure guest satisfaction, and maintain communication while demonstrating strong organizational and interpersonal skills.
Key Skills for This Role
Full Job Posting
Overview
- Supervise all activities of the team.
- Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision-making; demonstrate honesty/integrity; leads by example.
- Encourage and builds mutual trust, respect, and cooperation among team members.
- Serve as a role model to demonstrate appropriate behaviors.
- Supervise and manage employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees' absence.
- Establish and maintain open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensure concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicates expectations, recognizes performance, and produces desired results.
• Managing Bell And Door And Valet Operations
- Create and coordinate work schedules and assign posting positions, maximizing coverage and optimizing efficiency at all times.
- Record guest requests for luggage and valet service and train employees on venue features and services.
- Ensuring the driveway, lobby, entrance and baggage storage areas are clean and presentable.
- Conducting performance reviews and ensuring that all equipment and supplies are working properly.
- Set an example for employees by being present and working during peak business periods and events.
- Strong organizational skills.
- Ability to organize, manage and supervise the delivery and retrieval of luggage and the fast and efficient parking of cars during large events, such as parties and weddings.
- Coordinate luggage deliveries and distribute pertinent guest arrival and departure details to team members.
- Supervising Bellmen, transferring and storing guest luggage and responding to guest requests.
- Inspect guest rooming standards and acquaint guests with rooms and their features.
- Guiding and directing valet parking operations to ensure services are in alignment with guest expectations and established standards.
- Supervise the activities directly related to providing valet parking-related services while ensuring the safety and security of all vehicles.
- Ability to drive both manual and automatic transmission vehicles. Must possess a valid driver s license.
- Ensure team members have current and up to date knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
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