Charter Retail Assistant

Key Responsibilities

• Manage and respond to client enquiries received through the company website, Yachtfolio, brokers, email, and digital platforms
• Qualify leads and coordinate closely with the Retail Charter Broker
• Assist in preparing charter offers, tailored proposals, and bespoke itineraries
• Support preparation and follow-up of MYBA charter contracts and related documentation
• Monitor option dates, APA payments, contract deadlines, and booking milestones
• Update and maintain yacht listings across Yachtfolio and other platforms
• Ensure accurate pricing, availability, specifications, and media are consistently updated
• Maintain accurate and structured records within the CRM system
• Assist with client follow-up before, during, and after each charter
• Coordinate internally with operations, accounts, and crew when required

Required Skills & Experience

• Previous experience in yacht charter, luxury travel, or hospitality preferred
• Knowledge of Yachtfolio
• Understanding of MYBA contracts and charter procedures
• Strong organisational and administrative capabilities
• Excellent written and verbal communication skills
• Ability to manage multiple enquiries simultaneously in a fast-paced environment
• High attention to detail
• Proficiency in Microsoft Office and CRM systems

Languages

What We Offer