Certification Clerk

Key Responsibilities

• Review and verify fuel assistance applications for completeness, income eligibility and documentation of both income and need for fuel.
• Certify complete applications for payment of energy bills in accordance with federal, state and ABCD regulations/guidelines and policies.
• Identify incomplete applications and inform applicants, in writing, of need for specific information and/or documentation to complete the application.
• Conduct telephone inquiries, as needed, for further information from applicants.
• Perform other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• Minimum of a high school diploma or equivalent and up to 12 months relevant experience.
• Previous experience as a Client Services Representative or Payment Clerk in a community-based agency preferred.
• Ability to be organized and detail-oriented, handling a high volume of paperwork.
• Ability to understand and interpret federal and state regulations/guidelines.
• Good mathematical skills.
• Ability to deal sensitively and effectively with individuals of diverse economic and cultural backgrounds.

Why Work Here