Central Quality Assurance Manager
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Key skills for this role
About the Role
Americana Restaurants is seeking a Central Quality Assurance Manager to lead and improve the Quality Management System across the organization. The role involves ensuring compliance with ISO standards, franchisor guidelines, and local regulations, while managing audits and supplier quality.
Key Skills for This Role
Responsibilities
- Align the Americana Quality Management System with ISO 9001 standards and review periodically
- Oversee the Central Quality Assurance team and ensure alignment with company quality policies
- Ensure local regulations and franchisor guidelines are implemented and aligned with the QMS
- Analyze franchisor systems, identify gaps and redundancies, and agree on solutions
- Review non conformities from audits, support resolution of escalated non conformance reports
- Address QA related enquiries including product, raw materials, complaints, hazards, and governmental requirements
- Develop proactive quality solutions by collecting and analyzing data
- Oversee calibration and testing programs and support training initiatives
- Ensure documentation and records are maintained in accordance with the QMS
- Collaborate with key stakeholders to develop and execute strategic and tactical quality assurance plans
Requirements
- Bachelor's Degree in Food Science, Food Technology, Quality Management, or related field
- Minimum of 7 10 years experience in QM/QA/QC in food sector: restaurant, food manufacturing or food processing
- Minimum of 3 years in a commercial organisation management role preferred
- Strong knowledge of quality and food safety standards such as ISO 9001, ISO 22000, FSSC 22000, and BRC
- Excellent verbal and written communication skills in English
Full Job Posting
Job Purpose
- The role is responsible for leading and continuously improving the Americana Quality Management System, ensuring alignment with company, regulatory, franchisor, and ISO requirements, while driving quality assurance governance, process effectiveness, stakeholder alignment, and food safety standards a
Key Accountabilities
- Align the Americana Quality Management System with ISO 9001 standards and review it periodically
- Oversee the Central Quality Assurance team and ensure alignment with company quality policies
- Ensure local regulations across the region and franchisor guidelines are implemented
- Analyze franchisor systems, identify gaps and redundancies, and agree on solutions
- Review non conformities from previous internal and external audits
- Address all QA related enquiries
- Develop proactive quality solutions by collecting and analyzing data
- Oversee calibration and testing programs and support training initiatives
- Ensure documentation and records are maintained
- Collaborate with key stakeholders to develop and execute strategic and tactical quality assurance plans
Qualification
- Bachelor’s Degree in related field (Food Science, Food technology, Quality Management, etc.)
- MBA / Post graduate M.Sc. in Quality is an asset
Experience
- Minimum of 7 10 years’ experience in QM/QA/QC in food sector: restaurant, food manufacturing or food processing.
- Minimum of 3 years in a commercial organisation management role preferred.
- Extensive experience in working in the F&B business, with a QSR franchisee is a plus.
Job Specific Skills
- Strong knowledge of quality and food safety standards such as ISO 9001, ISO 22000, FSSC 22000, and BRC
- Strong understanding of statutory regulations, franchisor requirements, and internal quality policies
- Hands on experience in audit readiness, non conformance management, CAPA follow up, and documentation control
- Ability to develop, implement, and maintain quality management systems and related processes
- Proficiency in quality management systems, reporting tools, and related software
- Strong capability in analysing and interpreting quality data, trends, and performance indicators
Generic Skills
- Ability to operate effectively in a multi brand, multi market, and multiple stakeholder environment
- Excellent verbal and written communication skills in English
- Ability to influence stakeholders at senior level and lead change initiatives
- Strong people management skills with the ability to develop and grow talent
- Strong collaboration and stakeholder management skills across functions
- Strong planning, prioritisation, and execution skills
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