Case Escalation Manager

Capability to multitask and prioritize with a strong sense of getting to closure on behalf of the customer

Be comfortable in a fast-paced, demanding environment with global customers

Have an excellent customer-first demeanor and willingness to go beyond expectations to ensure customer success

Demonstrated proficiencies to lead and motivate others through forming and executing resolution plans for complex issues

2+ years of Escalation Management experience - Account escalation experience required, and proven experience in managing Critical Customer situations.

Demonstrated experience leveraging AI tools to streamline workflows, enhance productivity, and support high-quality decision-making.

Additional experience in Technical Account Management, Engineering Management, Customer Support Management, Program/Project Management or similar roles

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