Cargo Operations Center Duty Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Etihad Airways is seeking a Cargo Operations Center Duty Manager to lead a 24/7 team in Abu Dhabi, focusing on inbound quality, global partner coordination, and service failure resolution.
Key Skills for This Role
Responsibilities
- Act as main POC for all stakeholders and airline functions in AUH Cargo Operations Center
- Lead and direct a 24/7 Cargo Operations Center team with focus on Global Partners, escalation desk and Etihad Cargo tracing activities
- Define and monitor appropriate key performance indicators for customer satisfaction and operational delivery performance
- Operational 24/7 contact for all aspects of dangerous goods and manage the dangerous goods hotline
- Day to day accountability for monitoring of all operationally defined KPI’s within the hub operation
- Engage with all departments to ensure effective use of capacity both ULD and flights
- 24/7 Management contact for all aspects of the Airline’s ULD control
- 24/7 contact for Freighter operations – coordinate responses for schedule changes and delays
- Direct cargo contact for the Airlines Network Operations Centre (NOC) & Hub Control Centre (HCC)
- Oversee reporting and root cause analysis of service delivery failures
Requirements
- Educated to at least high school level, preferably Diploma level in logistics, operations management or related discipline
- At least five years of aviation industry experience
- Sound knowledge of Cargo Operations, Ground Handling, Dangerous Goods and ULD control requirements
- Good understanding of computer aviation and messaging specifications
- Good understanding of hub & network operations
- Subject matter expert Dangerous Goods handling
Full Job Posting
Synopsis
- Acting as main POC for all stakeholders and airline functions in AUH Cargo Operations Center, with extended focus on monitoring inbound quality, physical, documents and messaging.
- Lead and direct a 24/7 Cargo Operations Center team with focus on Global Partners, escalation desk and Etihad Cargo tracing activities.
- Define and monitor appropriate key performance indicators for both customer satisfaction and operational delivery performance.
- Operational 24/7 contact for all aspects of dangerous goods and responsible for managing the dangerous goods hotline.
Accountabilities
- Day to day accountability for monitoring of all operationally defined KPI’s within the hub operation and addressing issues.
- Engage with all departments to ensure effective use of capacity both ULD and flights.
- 24/7 Management contact for all aspects of the Airline’s ULD control.
- 24/7 contact for Freighter operations – coordinate responses for schedule changes and delays.
- Direct cargo contact for the Airlines Network Operations Centre (NOC) & Hub Control Centre (HCC).
- Subject matter expertise for the Airline handling requirements for products.
- Day to day contact for all network stations (GSA & GHA) regarding hub support.
- 24/7 Dangerous Goods hotline contact supporting enquiries and escalations.
- Responsible for oversight of all escalated shipments and managing Special Handling Service (SHS & SHS+).
- Responsible for initial investigation into reported safety and/or security incidents.
- Establish and maintain close working relationships with Service Providers, Ramp Handlers, GSAs, commercial teams.
- Oversee timely issuing of all Flight Load Plans ex HUVB.
Qualifications
- Educated to at least high school level, preferably Diploma level in logistics, operations management or related discipline.
- At least five years of aviation industry experience.
- Sound knowledge of Cargo Operations, Ground Handling, Dangerous Goods and ULD control requirements.
- Good understanding of computer aviation and messaging specifications.
- Good understanding of hub & network operations.
- Subject matter expert Dangerous Goods handling.
Additional Information
- Etihad Airways is the UAE’s national airline, shaping the future of global aviation from Abu Dhabi.
- Driving 'Journey 2030' ambition to double fleet, expand network and grow people.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Etihad
Premium Guest Recovery Supervisor
Abu Dhabi, UAE
Etihad Airways seeks a Premium Guest Recovery Supervisor to lead a team providing bespoke recovery solutions for premium guests. The role requires 5+ years in high-touch customer service and supervisory experience in avi
Command Center Administrator
Abu Dhabi, UAE
Etihad Airways seeks a Performance & Reporting Analyst to monitor, analyze, and report on outsourced contact center performance. The role provides actionable insights through data analysis, dashboard management, and repo
Service Recovery Supervisor
Abu Dhabi, UAE
Etihad Airways seeks a Service Recovery Supervisor to lead the 24/7 Service Recovery Desk, handling customer escalations and managing service recovery cases. Requires 5+ years in airline customer service and 2+ years sup
Certifying Aircraft Technician (IFE)
Abu Dhabi, UAE
Etihad Airways seeks a Certifying Aircraft Technician specializing in In-Flight Entertainment (IFE) to perform and certify aircraft maintenance tasks in Abu Dhabi. Requires a valid Aircraft Maintenance License and hands-
Guest Transport Planner
Abu Dhabi, UAE
Etihad Airways is looking for a Guest Transport Planner to plan, control, and optimize guest transportation operations in Abu Dhabi. The role involves demand forecasting, real-time operations control, vendor management,
Guest Service Delivery Officer
Abu Dhabi, UAE
Etihad Airways seeks a Guest Service Delivery Officer to support the Hospitality Excellence program, conduct audits, manage NPS data, and coordinate cross-functional working groups. The role requires a diploma, 3+ years
Guest Transportation Manager
Abu Dhabi, UAE
Etihad Airways seeks a Guest Transportation Manager to lead chauffeur and shuttle operations across UAE and globally, ensuring a premium guest experience. The role requires 7-10 years of transportation or aviation ground
Guest Transport Administrator
Abu Dhabi, UAE
Etihad Airways is seeking a Guest Transport Administrator to support Guest Transportation operations by managing vendor administration, invoice processing, and operational documentation. The role ensures accurate financi
Premium Guest Recovery Supervisor
Abu Dhabi, UAE
Command Center Administrator
Abu Dhabi, UAE
Service Recovery Supervisor
Abu Dhabi, UAE
Certifying Aircraft Technician (IFE)
Abu Dhabi, UAE
Guest Transport Planner
Abu Dhabi, UAE
Guest Service Delivery Officer
Abu Dhabi, UAE
Guest Transportation Manager
Abu Dhabi, UAE
Guest Transport Administrator
Abu Dhabi, UAE