Career Opportunities: Residence Guest Service Associate (173957)
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Key skills for this role
About the Role
Shangri-La Hotel in Jeddah seeks a Residence Guest Service Associate to handle guest registration, check-out, cashiering, and foreign exchange. Requires at least 1 year hotel experience and fluency in English and Arabic.
Key Skills for This Role
Responsibilities
- Responsible for guest registration, guest check out, cashiering, and foreign exchange
- Facilitate or provide assistance in case of guest queries/requests
- Check supplies to ensure stock is sufficient for expected business
- Prepare all needed documents prior to arrivals to facilitate check in
- Acknowledge and welcome guests as soon as guest approaches the desk
- Check OPMS records for guest history and specialized instructions
- Assist guests in completing registration form and direct to appropriate lifts
Requirements
- At least 1 year working experience in a hotel
- Communicates and writes with fluency in English and Arabic
- Pleasant, friendly, and cheerful attitude
- Saudi National only
Full Job Posting
Job Summary
- The Residence Guest Service Associate is responsible for guest registration, guest check out, cashiering, and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries/requests.
As a Residence Guest Service Associate, we rely on you to
- Checks supplies to ensure that stock is sufficient for the expected business within the covered shift and/or for the day.
- Prior to arrivals, prepares all needed documents (registration forms, vineyards, welcome folders, etc.) to facilitate check in.
- Acknowledges and welcomes guests as soon as guest approaches the desk.
- Checks OPMS records for guest history and specialized instructions.
- Assists guests in completing the registration form, reviewing entries to ensure important details are included. Directs guests to appropriate lifts and coordinates with Concierge staff.
What we are Looking For
- At least 1 year working experience in a hotel.
- Communicates and writes with fluency in English (as well as the Arabic language).
- Pleasant, friendly, and cheerful attitude.
- This Position is for Saudi Nationals Only.
Why Join Us
- A workplace that values your passion and supports self realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
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