Car Rental Admin
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Key skills for this role
Role Overview
Manage daily administration for car rentals, customer records, vehicle records, contracts, payments, and related documentation.
Support rental sales, customer follow-up, vehicle coordination, reporting, and financial administration.
Key Skills for This Role
Full Job Posting
Role Overview
Manage daily administration for car rentals, customer records, vehicle records, contracts, payments, and related documentation.
Support rental sales, customer follow-up, vehicle coordination, reporting, and financial administration.
Administration and Records
- Manage rental administration and rental contracts.
- Check customer passport, Emirates ID, and driving licence documents.
- Maintain vehicle pickup and return records.
- Maintain complete files for every vehicle and customer.
- Prepare daily and monthly reports for management.
Vehicle Coordination
- Track vehicle registration, insurance, and document expiry dates.
- Coordinate servicing, repairs, cleaning, and GPS tracking.
- Coordinate with insurance companies, brokers, garages, and suppliers.
- Assist with RTA and other vehicle-related documentation.
Customer and Rental Sales
- Communicate with customers by phone, WhatsApp, and email.
- Handle customer complaints professionally.
- Convert enquiries into rentals and follow up with potential customers.
- Explain rental rates, deposits, extensions, and vehicle availability.
- Maintain customer leads and follow-ups using CRM.
Finance Administration
- Maintain payment and expense records and follow up on outstanding payments.
- Prepare and check invoices.
- Coordinate with the accountant regarding VAT and financial documents.
- Apply basic UAE VAT and tax knowledge to related administrative work.
Candidate Requirements
- Minimum 2–3 years of administration experience.
- Experience with the NODE system, TARS system, and GPS or vehicle tracking systems.
- Experience with Microsoft Excel, Word, WhatsApp, and email.
- Rental management software or CRM system experience is preferred.
- Previous car rental sales experience is preferred.
- Car rental, automotive, dealership, or fleet-management experience is preferred.
- Excellent English communication and strong computer skills.
- Good basic finance and accounting knowledge, including UAE VAT and basic UAE tax knowledge.
- Strong organization, attention to detail, accuracy, customer service, follow-up, and multitasking skills.
- Able to work independently and take responsibility.
Compensation
- Pay is AED 3,000 per month.
Work Location
- The role is performed in person.
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