Captain Waiter

About The First Group Hospitality

Job Summary

Key Responsibilities

• Lead an assigned section during service, ensuring smooth coordination and consistently high service standards.
• Guide and support Waiters, Waitresses, and F&B Runners, ensuring clear communication and efficient service delivery.
• Welcome members and guests, recognize preferences, and provide personalized recommendations throughout the dining experience.
• Maintain comprehensive knowledge of menus, ingredients, allergens, beverages, and service sequences.
• Coordinate closely with Culinary and Beverage teams to ensure accurate, timely, and well-presented orders.
• Monitor table progression and service flow, proactively anticipating member and guest requirements.
• Handle feedback and service concerns professionally, escalating where appropriate and supporting effective service recovery.
• Ensure table presentation, service stations, hygiene, and operational procedures consistently meet Club standards.

Desired Skills & Competencies

• Relevant qualification or training in Hospitality or Food & Beverage is preferred.
• 2–4 years of Food & Beverage service experience, including experience leading a section or supporting a service team , preferably within private members clubs, luxury dining, or premium hospitality environments.
• Strong knowledge of elevated dining service, food, beverages, and service etiquette.
• Confident leadership and team coordination skills with a hands-on approach.
• Refined communication and member engagement skills with a discreet and personalized service style.
• Strong attention to detail with the ability to anticipate needs and manage service priorities.
• Composed, agile, and solution-focused in a fast-paced dining environment.