Captain - Pool Bar
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Key skills for this role
About the Role
Rosewood Abu Dhabi seeks a Captain for its Pool Bar to lead restaurant operations, ensure exceptional guest experiences, and support team performance. The role requires supervisory experience in luxury hospitality, strong leadership skills, and a passion for food and beverages.
Key Skills for This Role
Responsibilities
- Lead and support restaurant operations during service, ensuring exceptional guest experiences and adherence to Rosewood and LQA standards
- Conduct team briefings, manage floor assignments, and coordinate service flow to maintain operational excellence
- Coach, train, and guide service associates, fostering a culture of continuous improvement and accountability
- Monitor guest satisfaction, proactively address concerns, and ensure effective service recovery when required
- Maintain high standards of cleanliness, presentation, product knowledge, and operational readiness throughout the outlet
- Support outlet performance through effective scheduling, inventory awareness, and attention to revenue opportunities
Requirements
- Supervisory experience within a restaurant or luxury hospitality environment
- Passion for food, beverages, and creating memorable guest experiences
- Strong leadership skills and ability to motivate and develop team members
- Excellent organizational abilities and thrive in a fast paced operational environment
- Solid understanding of restaurant operations, service standards, and POS systems
- Fluent in English; additional language skills are an advantage
Full Job Posting
OUR PURPOSE AND CULTURE
- We are driven to create a future where people and place enrich one another.
- We curate extraordinary moments and honor the soul of every place along our journey.
THE TEAM
- The Food & Beverage team at Rosewood Abu Dhabi delivers exceptional dining experiences through refined service, strong product knowledge, and genuine hospitality.
- As a Captain, you will report to the Assistant Manager – Outlet and play a key leadership role on the restaurant floor.
YOUR ROLE
- Oversee the day to day flow of restaurant operations, ensuring every guest receives attentive, personalized, and consistent service.
- Lead by example, maintaining service excellence, supporting team performance, and acting as a key link between management and service associates.
HOW YOU’LL MAKE THE PLACE
- Lead and support restaurant operations during service, ensuring exceptional guest experiences and adherence to Rosewood and LQA standards.
- Conduct team briefings, manage floor assignments, and coordinate service flow to maintain operational excellence.
- Coach, train, and guide service associates, fostering a culture of continuous improvement and accountability.
- Monitor guest satisfaction, proactively address concerns, and ensure effective service recovery when required.
- Maintain high standards of cleanliness, presentation, product knowledge, and operational readiness throughout the outlet.
- Support outlet performance through effective scheduling, inventory awareness, and attention to revenue opportunities.
COULD THIS BE YOU?
- Supervisory experience within a restaurant or luxury hospitality environment.
- Passionate about food, beverages, and creating memorable guest experiences.
- Strong leadership skills and enjoy motivating and developing team members.
- Excellent organizational abilities and thrive in a fast paced operational environment.
- Solid understanding of restaurant operations, service standards, and POS systems.
- Communicate fluently in English; additional language skills are an advantage.
OUR BENEFITS
- Medical coverage, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry leading paid parental leave.
OUR COMMITMENT TO YOU
- At Rosewood Hotel Group, your voice is heard – and valued.
- We are committed to building and nurturing genuine, long lasting relationships and transforming them through our Diversity, Equity and Inclusion (DEI) strategy.
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