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Front Desk Supervisor

Rosewood Abu Dhabi
Abu Dhabi, UAE
Full Time
Mid
Onsite
2 days ago
Front Desk OperationsGuest ServiceLeadershipCommunicationProblem SolvingEnglish
Free

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OUR PURPOSE AND CULTURE

  • We are driven to create a future where people and place enrich one another.
  • We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
  • As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey.

THE TEAM

  • You will be part of the Front Office team, working alongside Front Desk, Concierge, Bell, Door, PBX, and Reservations colleagues.
  • You will report directly to the Front Office leadership team and support them in delivering exceptional guest experiences and seamless daily operations.

YOUR ROLE

  • As Front Desk Supervisor, you play a key role in shaping the guest journey from the moment they arrive.
  • You will ensure the Front Desk team delivers warm, intuitive, and efficient service while upholding Rosewood’s operational standards.
  • Your strong leadership, attention to detail, and guest focused mindset will help maintain smooth daily operations, resolve guest concerns, and support overall hotel success.
  • You will collaborate closely with Housekeeping, Engineering, Accounting, and other internal teams to ensure an effortless and memorable stay for every guest.

HOW YOU’LL MAKE THE PLACE

  • Supervise daily Front Desk operations to ensure flawless check in, check out, and guest service delivery.
  • Resolve guest concerns promptly and professionally, ensuring satisfaction and strengthened guest relationships.
  • Lead, train, support, and guide Front Desk associates to maintain service excellence and operational efficiency.
  • Monitor room availability, arrivals, departures, and VIP arrangements to ensure accuracy and readiness.
  • Maintain compliance with cashiering procedures, guest security protocols, and hotel operational standards.
  • Collaborate with Housekeeping and other departments to ensure room status accuracy and timely service delivery.

COULD THIS BE YOU?

  • You bring at least two years of Front Desk experience in a luxury or ultra luxury property.
  • You excel in high pressure environments, staying calm, organized, and solutions‑oriented.
  • You intuitively understand guest needs and deliver service with warmth, confidence, and attention to detail.
  • You are proficient with hotel systems, have strong administrative skills, and maintain the highest standards of confidentiality.
  • You can lead, support, train, and motivate a diverse team to achieve exceptional performance.
  • You communicate clearly in English, with additional languages considered an advantage.

OUR BENEFITS

  • Medical coverage, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry leading paid parental leave.

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