Captain - Lobby Lounge
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Key skills for this role
About the Role
Raffles Dubai seeks a Captain for its award-winning lobby lounge to deliver exceptional service and uphold LQA standards. The role involves supervising service, training colleagues, and ensuring guest satisfaction in a luxury 5-star environment.
Key Skills for This Role
Responsibilities
- Maintain LQA service standards for the outlet
- Read daily reports, acknowledge VIP arrivals, and communicate any delays
- Know all Food & Beverage menu items and relay information to guests
- Serve and clear food and beverage items professionally using appropriate service ware
- Utilize POS system to ring up sales, print checks, close checks, and complete cash out procedures
- Carry trays, bus and reset tables with linen, chinaware, glassware and silverware
- Ascertain guests’ satisfaction and handle any problems, informing Supervisor/Manager
- Follow cash and credit card procedures according to accounting guidelines
- Maintain a clean, neat and orderly restaurant throughout service
- Polish cutlery, refill condiments, and prepare/operate coffee machine for specialty coffees/teas
- Assist in supervision of the operation/section and conduct daily shift briefings
- Assist in colleague training and act as a role model
Requirements
- Minimum 2 years hotel experience with at least 1 year in a 5 star luxury operation environment
- Excellent reading, writing and oral proficiency in English
- Knowledgeable in food and beverage service standards and up selling skills
- High awareness on maintaining 5 star standards
- Knowledgeable on Micros and Opera system and Cashiering process
- Strong communication skills, ability to multitask, extensive wine and cuisine knowledge, and computer proficiency
- Trainer with solid motivational and teamwork skills
- Attention to detail and strong interpersonal skills
Full Job Posting
Company Description
- Raffles Hotels & Resorts is a legendary brand since 1887, offering luxury hospitality at distinguished landmark addresses worldwide.
- Raffles Dubai is a 5 star hotel inspired by Egyptian aesthetic, located in the business and shopping district adjacent to Wafi Mall.
Job Description
- We invite you to join Raffles Dubai as our new Captain in Raffles Salon, our award winning lobby lounge.
- The role supports colleagues and leaders in achieving the highest quality of service and standards, improving guest satisfaction through positive engagement and communication.
- This position reports to Outlets Supervisor.
Key Roles & Responsibilities
- Maintain LQA service standards as required for the Outlet.
- Read daily reports, acknowledge VIP arrivals, and communicate any delays.
- Know all Food & Beverage menu items and relay information to guests.
- Serve and clear food and beverage items professionally using appropriate service ware.
- Utilize POS system to ring up sales, print checks, close checks, and complete cash out procedures.
- Carry trays, bus and reset tables with linen, chinaware, glassware and silverware.
- Ascertain guests’ satisfaction and handle any problems, informing Supervisor/Manager.
- Follow cash and credit card procedures according to accounting guidelines.
- Maintain a clean, neat and orderly restaurant throughout service.
- Polish cutlery, refill condiments, and prepare/operate coffee machine for specialty coffees/teas.
- Assist in supervision of the operation/section and conduct daily shift briefings.
- Assist in colleague training and act as a role model.
Qualifications
- Excellent reading, writing and oral proficiency in English.
- Strong communication skills, ability to multitask, extensive wine and cuisine knowledge, and computer proficiency.
- Courteous and helpful to colleagues and guests.
- Experienced in all aspects of restaurant service.
- Must be well presented and professionally groomed at all times.
- Trainer with solid motivational and teamwork skills.
- Attention to detail and strong interpersonal skills.
- Knowledgeable in food and beverage service standards and up selling skills.
- High awareness on maintaining 5 star standards.
- Knowledgeable on Micros and Opera system and Cashiering process.
- Minimum 2 years hotel experience with at least 1 year in a 5 star luxury operation environment.
Employee Benefits
- Complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties.
- Special dining and wellness discounts.
Application Process
- After applying, you will receive an email from AssessFirst to create a profile and complete a questionnaire. This is mandatory.
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