Call Center Supervisor
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Key skills for this role
About the Role
Supervise department operations, coordinate with medical staff, handle patient complaints, and possess strong communication, negotiation, presentation, and problem-solving skills.
Key Skills for This Role
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Overview
- Supervising the overall dept and co-ordinating with doctors, customer relation managers regarding queries and complaint received from the patients through calls.
- Preparing Inquiry report
- Working on patients' complaints
- Preparing agent report.
- Preparing Live Chat Report.
- Helping out in the training process.
- Supervising the department.
- Making sure that the team updated and educated accordingly about any information.
- Handling patients and agents concern.
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