Call Center Operator
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Key skills for this role
About the Role
American University in the Emirates seeks a bilingual Call Center Operator to handle inquiries and complaints, ensuring high satisfaction. Requires a bachelor's degree and 1-3 years of customer service experience.
Key Skills for This Role
Responsibilities
- Respond to inquiries and concerns promptly and professionally
- Investigate, research, and resolve issues through computer systems
- Transfer calls to relevant departments or staff when necessary
- Follow up on unresolved issues in a timely manner
- Maintain detailed records of interactions, call logs, and resolutions
- Recognize recurring issues and provide insights to supervisors
Requirements
- Bachelor's degree in any field from an accredited university
- 1 3 years of experience in customer service or related field
- Bilingual in English and Arabic
- Call center training or experience preferred
Full Job Posting
Job Overview
- The American University in the Emirates is searching for an excellent Call Center Operator who will address and resolve inquiries, complaints, and concerns, ensuring high levels of satisfaction while maintaining the university’s reputation for excellent service.
- The role involves actively listening to students, empathizing with their challenges, and providing timely solutions.
Salary Range
- AED 4,500 to 6,000 per month (subject to experience) with additional benefits
Qualifications & Experience
- Bachelor’s degree in any field from an accredited university
- 1 3 years of experience in customer service or a related field
- Call center training or experience is preferred
- Must be bilingual (speaks English and Arabic fluently)
Skills / Training / Knowledge
- Very high degree of independence, responsibility, and judgment
- Maintains a professional image and relationships with faculty/students and all stakeholders
- Must maintain confidentiality
- Effectively resolves daily matters independently
- Strong customer service orientation
- Excellent verbal and written communication skills in both English and Arabic
- Effective time management skills
- Ability to handle multiple tasks and prioritize effectively
Job Description
- Respond to inquiries and concerns promptly and professionally, ensuring each interaction is positive and solution focused.
- Investigate, research, and resolve issues through the computer systems, ensuring accurate and efficient solutions.
- Appropriately transfer calls to relevant departments or staff when necessary, ensuring a seamless experience.
- Ensure that unresolved issues are followed up in a timely manner until fully resolved, keeping callers informed throughout the process.
- Maintain detailed and accurate records of interactions, including call logs, reports, and resolutions.
- Recognize recurring issues and provide insights to supervisors on potential improvements or common concerns.
- Perform any other tasks as assigned by the supervisor to support the smooth operation of the call center and university initiatives.
About American University in the Emirates (AUE)
- AUE is located in Dubai Intl. Academic City.
- AUE comprises seven dynamic colleges: College of Law, Education, Design, Business Administration, Health Science, Media and Mass Communication, Computer Information Technology, and Security and Strategic Studies.
- Accredited by SACSCOC, CAA, and various program accreditations.
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