Call Center Executive ( Arabic Speaking)
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Key skills for this role
About the Role
Sand Dance Tyres Trading seeks a customer-focused Call Center Executive to handle inbound/outbound calls, manage inquiries, resolve complaints, and support sales. Requires excellent Arabic and English communication skills; freshers welcome.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently
- Respond to customer inquiries regarding products, services, pricing, and appointments
- Manage customer complaints and provide appropriate solutions in a timely manner
- Follow up with customers regarding service updates and feedback
- Maintain accurate customer records and call logs in the system
- Support sales and promotional campaigns through customer communication
- Achieve call handling targets and customer satisfaction goals
Requirements
- Excellent communication skills in English and Arabic (mandatory)
- Own visa/spouse visa preferred
- Strong customer service and problem solving abilities
- Ability to handle high call volumes and work under pressure
- Good computer knowledge and experience using CRM systems
- Immediate joining required
Full Job Posting
Job Overview
- Sand Dance Tyres Trading is seeking a customer focused Call Center Agent to join our team.
- The ideal candidate must have excellent communication skills (both Arabic and English) and strong customer handling abilities.
Key Responsibilities
- Handle inbound and outbound customer calls professionally and efficiently.
- Respond to customer inquiries regarding products, services, pricing, and appointments.
- Manage customer complaints and provide appropriate solutions in a timely manner.
- Follow up with customers regarding service updates and feedback.
- Maintain accurate customer records and call logs in the system.
- Support sales and promotional campaigns through customer communication.
- Achieve call handling targets and customer satisfaction goals.
- Ensure professional communication and company service standards are maintained.
Requirements & Qualifications
- Freshers are also welcome to apply.
- Excellent communication skills in English and Arabic is mandatory.
- Candidates with own visa/spouse visa preferred.
- Strong customer service and problem solving abilities.
- Ability to handle high call volumes and work under pressure.
- Good computer knowledge and experience using CRM systems.
- Immediate joining is required.
Preferred Skills
- Sales and upselling skills.
- Customer complaint handling experience.
- Time management and multitasking abilities.
- Positive attitude and customer focused approach.
Salary
- Pay: AED2,500.00 AED3,500.00 per month.
Work Location
- In person
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