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indeed

Call Center Agent

Sand Dance Tyres Trading LCC
Dubai, UAE
Fulltime
2 months ago
Customer Service ExcellenceCommunication SkillsActive ListeningProblem SolvingComplaint ResolutionCRM Software (e.g.
Free

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Customer Service ExcellenceCommunication SkillsActive Listening
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Overview

Sand Dance Tyres Trading is seeking a customer-focused Call Center Agent to join our team.

The ideal candidate must have excellent communication skills, ( both Arabic and English ) strong customer handling abilities.

We are looking for candidates with Own visa/ spouse visa.

Salary Package: 2500-3500

The candidate will be responsible for handling customer inquiries, coordinating appointments, resolving complaints, supporting sales activities, and ensuring a high level of customer satisfaction.

Key Responsibilities

  • Handle inbound and outbound customer calls professionally and efficiently
  • Respond to customer inquiries regarding products, services, pricing, and appointments
  • Manage customer complaints and provide appropriate solutions in a timely manner
  • Follow up with customers regarding service updates and feedback
  • Maintain accurate customer records and call logs in the system
  • Support sales and promotional campaigns through customer communication
  • Achieve call handling targets and customer satisfaction goals
  • Ensure professional communication and company service standards are maintained

Requirements & Qualifications

  • Freshers are also welcome to apply
  • Excellent communication skills in English and Arabic is mandatory.
  • Candidates with own visa/spouse visa preferred.
  • Strong customer service and problem-solving abilities
  • Ability to handle high call volumes and work under pressure
  • Good computer knowledge and experience using CRM systems
  • Immediate joining is required.

Preferred Skills

  • Sales and upselling skills
  • Customer complaint handling experience
  • Time management and multitasking abilities
  • Positive attitude and customer-focused approach

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