Call Center Agent
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Key skills for this role
About the Role
EDFA Payment Services is seeking a Call Center Agent to manage inbound and outbound calls, handle customer queries via phone, email, and WhatsApp, and resolve complaints. Requires fluency in Hindi and English, computer proficiency, and at least 1 year of call center experience.
Key Skills for This Role
Responsibilities
- Manage inbound calls and respond to customer queries and complaints
- Handle customer queries over phone, email, and WhatsApp CRM
- Place outbound calls to follow up on customer complaints
- Document all call information based on SOP
- Provide daily reports to supervisor on pending complaints
- Complete daily payments on unsuccessful transactions
Requirements
- Bachelor's degree preferred
- Fluent in Hindi and English
- Proficient in computer use
- Good typing and data entry skills
- Good communication skills
- 1 year call center experience preferred
Full Job Posting
Responsibilities
- Managing inbound calls from customers and responding to their queries & complaints
- Handle customer queries over the phone/Email and WhatsApp CRM
- Manage and resolve customer complaints
- Place outbound calls to follow up customer complaints when necessary
- Documents all call information’s based on SOP
- Provide daily reports to supervisor / Department head on the pending complaints
- Complete daily payments on Unsuccessful transactions
Requirements/Qualifications
- Prefer to have Bachelor Degree
- Must be fluent in Hindi & English
- Proficient in Computer
- Good Typing and data entry skills
- Must be a good communicator
Pay
- AED 3,000.00 AED 3,500.00 per month
Work Location
- In person
- Mussafah: Reliably commute or planning to relocate before starting work (Required)
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